ITAD Technician Level II

About the role

We are seeking a full-time IT Asset Disposition (ITAD) Technician II to join our growing ITAD Operations team. This experienced, hands-on role is responsible for testing, diagnosing, repairing, upgrading, and processing enterprise IT equipment for resale, reuse, or recycling.

Responsibilities

• Receive, sort, test, and process incoming servers, desktops, laptops, tablets, mobile devices, and other electronic equipment.
• Perform diagnostic testing, secure data erasure, imaging, and grading using Blancco software and company standards.
• Diagnose hardware failures and perform advanced repairs, upgrades, and component replacements to maximize asset value.
• Refurbish wholesale and e-commerce equipment for resale by configuring systems and verifying functionality.
• Accurately identify hardware by manufacturer, model, generation, and cut-line to ensure proper grading and resale.
• Scan incoming inventory into Salesforce and maintain accurate records of repairs, parts used, grading decisions, and asset status.
• Ensure compliance with all data security, chain-of-custody, and IT asset disposition (ITAD) procedures.
• Maintain a clean, organized, and safe work environment while consistently meeting productivity and quality standards.

Requirements

• Advanced knowledge of computer hardware, system architecture, and enterprise IT equipment.
• Proven experience troubleshooting, diagnosing, repairing, and upgrading desktops, laptops, servers, tablets, and mobile devices.
• Ability to independently perform advanced component replacements, including motherboards, screens, batteries, charging ports, RAM, storage drives, and keyboards.
• Experience using diagnostic, imaging, and secure data erasure tools (Blancco experience preferred).
• Ability to accurately identify, grade, and evaluate enterprise hardware for refurbishment and resale.
• CompTIA A+ Certificate required or minimum of 6 months of professional experience.
• Experience in ITAD, electronics recycling, computer repair, or enterprise hardware refurbishment preferred.
• Strong attention to detail, organizational skills, and commitment to quality.
• Self-motivated with the ability to work independently and manage priorities in a fast-paced environment.
• Experience using inventory or asset management systems (Salesforce experience is a plus).

Qualifications

• Ability to lift up to 50 pounds regularly.
• Ability to stand and walk for most of the workday.
• Ability to bend, reach, kneel, and work around equipment during teardown, testing, and repair activities.

Benefits

• Health, Vision, and Dental Insurance
• 401K and Value sharing
• Eight (8) Paid Holidays
• Three (3) Weeks Paid Time Off (PTO)

Pay

$22 per hour

Schedule

Full-Time | Monday–Friday, 7:00 AM – 3:30 PM