IT Technician Level 2

About the role

Milton Town School District serves Milton Elementary, Milton High, and Milton Middle Schools in Milton, Vermont, about 25 minutes from Burlington. The district focuses on continuous improvement of learning and teaching and offers professional growth opportunities. The area provides access to cultural venues such as the Flynn Theater, University of Vermont, Shelburne Museum, and Marsh‑Billings‑Rockefeller National Historical Park, as well as recreational facilities including Sand Bar State Park, Arrowhead Public Golf Course, and Eagle Mountain hiking trails. Position is full‑time with an immediate start date.

Responsibilities

• Provide excellent customer service.
• Set up and configure new equipment, including computers with varied form factors and operating systems; tablets, printers, monitors, projectors, and other presentation devices.
• Repair district information technology equipment on a timely basis.
• Work through complex technical challenges.
• Install and troubleshoot client software and operating systems, including building client images.
• Assist with supporting network devices as needed.
• Use Active Directory for user modifications.
• Perform routine maintenance of projectors and printers.
• Meet with the Technology Supervisor regularly to coordinate district needs.
• Evaluate, prioritize, and escalate support tickets.
• Work with outside vendors to coordinate repairs.
• Participate in cross‑training / “three deep” knowledge sharing.
• Perform other duties as assigned by the Technology Supervisor.

Qualifications

• Associate’s Degree in an Information Technology‑related field (Bachelor’s preferred) or 3 years of relevant experience.
• CompTIA A+/Network+ Certification, or the ability to obtain certification within a 1‑year period.
• 2‑5 years of experience in technology support.
• Ability to lift up to 50 lbs and transport equipment throughout the district.
• Able to work independently, self‑tasking and prioritizing according to procedures.
• Citizenship, residency, or a valid work visa required.

Skills

• Familiarity with Windows, macOS, ChromeOS, iOS, and Google Workspace.
• Experience with MDT or other imaging products (e.g., Ghost), antivirus software, Microsoft Office, FreshService or another ticket‑tracking system.
• Ability to work with staff and the community.