IT Warehouse Technician

What We Offer

• Uncapped Flexible Paid Time Off.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• A relaxed, business casual dress code that includes jeans and sneakers!

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do – Essential Duties And Responsibilities

• Manage Hardware Inventory level of all PC Hardware, Monitors, Phones, Printers, and other technical items and peripherals that are needed to support our Retail Stores.
• Respond, troubleshoot, and document support calls and tickets using the provided and approved software tools.
• Explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilizes a wide variety of in-house developed and off-the-shelf applications.
• Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, and peripheral equipment and software.
• Work with 3rd party vendors for technical issues and other needs.
• Identify, isolate, and repair/resolve hardware and software problems on hardware that is returned for Stores and placed back into Inventory for use.
• Isolate hardware and peripherals that have been determined to be BAD or Faulty that have been returned to the Warehouse and set aside for Salvage.
• Complete projects within timelines and have ready to be shipped out for delivery to Stores.
• Utilize ticketing system to track, document and prioritize work.
• Contribute to technical support documentation of resolutions, processes, and procedures.
• Performs other duties as assigned.

Qualifications And Skills

• High school diploma or equivalent.
• 1-3 years’ experience working in the IT Support field.
• Excellent customer service, interpersonal, communication skills.
• Must have a proven customer service background.
• Asset Management experience.
• Knowledge of Active Directory helpful.
• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results.
• Display professional image and demeanor.
• Experience with Microsoft SCCM and/or other system imaging tools (required).
• Ability to multi-task efficiently and be detail oriented and highly organized.
• Knowledge & experience of Windows devices and support of Windows OS.
• Minimum 1 -3 years’ experience supporting Windows 10 desktop/laptop PCs.
• Able and willing to learn new as well as existing technologies.
• Understanding installing software, patches, updates on desktops and laptops.
• Understanding troubleshooting basic network, software, printing problems.
• Successful at working in a team culture.
• Excellent written, verbal and organizational skills.
• Sense of urgency to complete all assigned tasks.

This response is AI-generated, for reference only.