IT Warehouse Logistics Technician II

Responsibilities

• Perform administrative duties in support of warehouse operation and transportation of products.
• Scheduling, tracking, and managing receipt, distribution, shipment, and disposition of assets in support of complete life-cycle management of assets at the warehouse facility.
• Supporting refresh and project inventory management and distribution, including asset mapping to owners, projects, and locations.
• Installing Microsoft Windows/Mac OS and other software as needed.
• Collaborating with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control, and management.
• Cooking various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.
• Advise Warehouse/Operations management of issues.
• Confirm deliveries with customers as required.
• Schedule equipment moves with customers and coordinate equipment deliveries.
• Follow the warehouse Standard Operating Procedure and report any failures of process to management.
• Maintain accuracy and accountability of hardware records in the customer’s IT asset management system, ensure all records are up to date, and assist in annual asset inventories.
• Develop and run reports as required.
• Inspect the physical condition of the warehouse and related equipment.
• Cooking and assisting with the cleaning of the warehouse.
• Ensure all received shipments are stored appropriately.
• Coordinate and assist the customer with RMAs, lease returns, vendor credits, UPS lost claims, and other hardware disposition processes.
• Aid management with ensuring safety needs and protection activities are in compliance with OSHA regulations.

Qualifications

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Provides administrative support to enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
• Possesses the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintains standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Contract Desired Qualifications

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Willingness to work a variety of shifts, including holidays as scheduled.

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.