IT Training Specialist Senior - Main MyChart Bedside - Full Time - Days

Responsibilities

• Formulates and defines systems scope and objectives based on user needs and industry requirements.
• Devises or modifies procedures to solve complex problems, considering computer equipment capacity and limitations.
• Analyzes business and user needs, documents requirements, and translates into proper system requirement specifications.
• Performs and leads tests of software to ensure proper operation and freedom from defects.
• Guides and advises subject matter experts, team members, and end-users through analysis, definition, verification, and validation.
• Ensures technical solutions comply with IT and TCHHN policy and procedures, Joint Commission, HIPAA, and other regulatory guidelines.
• Develops technical and/or non-technical solutions to moderate to complex business needs and changes.
• Delivers quality outcomes through continuous improvement efforts to technical solutions.
• Works at the highest technical level of most phases of systems analysis, considering business implications.
• Supports and troubleshoots as needed, responding to user calls and effectively communicating with users.
• Communicates and interacts with business and technical teams on project requirements, specifications, impact monitoring, user updates, training, and support.
• Serves as a liaison within TCHHN to provide technical solutions to meet user needs.
• Negotiates agreements and commitments by facilitating communication between TCHHN business owners and IT from initial requirements to solutions.
• Evaluates vendor offerings, software enhancements, and reviews for adherence to technical standards.
• Facilitates development, implementation, and maintenance tasks, maintaining the integrity of programs and data.
• Analyzes TCHHN operations to identify opportunities for automation and assists in business process redesign and documentation.
• Prepares project plans, including definition, scope, resources, and schedules, and prepares detailed project timelines.
• Participates in 24-hour on-call rotation, leading technical consulting and support services and solutions.

Qualifications

• Education: Associates degree required. Commensurate experience and/or certifications acceptable with CIO review. Bachelor’s degree in computer sciences, information systems, or related discipline preferred.
• Experience: Three (3) to five (5) years healthcare IT experience in implementing and supporting Epic applications in a healthcare environment. Three (3) to five (5) years healthcare hospital and/or outpatient experience.
• Skills and Knowledge: Integrity/Honesty, Oral Communications, Problem Solving, Interpersonal Skills, Self-Management, Teamwork.
• Licenses and Certifications: Up to date Certification in applicable Epic applications.