Patient Access Training Specialist - Full-Time - Days

Principal Duties And Responsibilities

• Plan, organize, facilitate, and evaluate New Hire Training programs; monitor and assess employee progress throughout training.
• Develop and deliver training classes on specialized and general topics related to job-specific curriculum, systems navigation, and customer service improvement initiatives.
• Prepare training environments and materials, including classroom setup, equipment checks, system access validation, ordering supplies, and assembling instructional materials.
• Collaborate with department leadership to identify training needs and implement effective learning solutions.
• Analyze and evaluate training programs to ensure they meet organizational and departmental objectives while incorporating current and emerging training trends.
• Establish and support departmental Super Users by conducting Train-the-Trainer sessions and providing ongoing guidance to Subject Matter Experts (SMEs).
• Develop and distribute job aids, educational resources, and staff development materials to support ongoing learning and performance improvement.
• Participate in continuous improvement initiatives, departmental meetings, and quality assurance activities.
• Collaborate with departments and divisions across the organization to ensure consistent interpretation and application of policies and procedures.
• Partner with cross-functional teams to identify service gaps or training opportunities and develop programs to address organizational needs.
• Perform additional duties as assigned.

Education/Experience Required

• A High School Diploma
• A Bachelor’s Degree in Education, Business Administration, or related field preferred
• Five (5) years of experience in the training field
• One (1) year of curriculum development
• Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities
• Prior experience in healthcare revenue cycle position preferred
• EPIC experience preferred
• Excellent documentation skills
• Excellent verbal and written communication skills
• Self-directed and self-motivated
• Strong interpersonal skills and discretion
• Organizational and time management skills
• Problem solving and decision-making ability
• Demonstrated ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up as related to documentation and support materials
• Coaching and counseling
• Organization and planning
• Leadership and management
• Quality improvement