Patient Access Specialist - Full Time - Day

About the role

The Patient Access Specialist plays a crucial role in ensuring patient safety and compliance with regulations. They are responsible for conducting quality interviews, gathering patient identification, confirming demographics, and managing various aspects of patient access, including scheduling, pre-registration, and insurance verification.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Implement scheduling, pre-registration, pre-certification, referral procurement, and insurance verification policies.
• Ensure accurate patient identification and demographic validation.
• Conduct intensive screenings for Medicare, Medicaid, and managed care patients to identify network status and coordinate benefits.
• Obtain necessary consents and attestations from patients.
• Perform facility-based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection, and financial clearance.
• Adhere to regulatory forms and ensure patient safety.
• Communicate with patients, parents, and caregivers in a manner appropriate to their developmental and educational levels.
• Resolve patient inquiries and elevate issues that cannot be resolved independently.
• Complete assigned tasks in a timely manner.
• Assist with daily operations and foster a positive patient experience.
• Access and navigate payer websites to confirm patients' insurance coverage and benefits.
• Work with patients to clear their accounts and provide financial assistance.
• Process payments and reconcile daily cash drawer transactions.
• Contact patients and physicians' offices regarding pre-admission testing scheduling.
• Obtain and process patient records, including copying, filing, and faxing.
• Work in various Access Services areas and rotate shifts as needed.
• Respond to emails and maintain timely updates on process/task changes/updates.
• Maintain departmental productivity and process standards.

Requirements

To be considered for this role, candidates must have a high school diploma or equivalent, along with the ability to work rotating schedules and weekends. Strong written and verbal communication skills, as well as basic medical terminology knowledge, are essential. Proficiency in Microsoft Office and Google Suite platforms is preferred, as is experience in patient financial services, registration/insurance verification, and EPIC systems.

Qualifications

• High School diploma or equivalent.
• Ability to work rotating schedules and weekends.
• Good written and verbal communication skills.
• Basic medical terminology knowledge.
• Proficient computer skills, including Microsoft Office and Google Suite platforms.
• Experience in patient financial services, registration/insurance verification, and EPIC systems.
• Prior registration/insurance verification experience.
• Excellent analytical, written, and verbal communication skills.
• Knowledge of insurance specifications, ICD10 and CPT4 codes.
• Bilingual (Spanish or Korean) is preferred.
• Experience with EPIC HB, Cadence, and Prelude.

Skills

• Strong written and verbal communication skills.
• Basic medical terminology knowledge.
• Proficient computer skills, including Microsoft Office and Google Suite platforms.
• Experience in patient financial services, registration/insurance verification, and EPIC systems.
• Prior registration/insurance verification experience.
• Knowledge of insurance specifications, ICD10 and CPT4 codes.
• Bilingual (Spanish or Korean).
• Experience with EPIC HB, Cadence, and Prelude.

Benefits

Hackensack Meridian Health offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. The starting rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting, and the actual compensation may vary based on a variety of factors.

Pay

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to labor market data, years of relevant work experience, education and certifications, demonstrated proficiency in relevant skills and competencies, geographic location, internal equity, and budget and grant funding.

Schedule

Candidates must be able to work rotating schedules and weekends. Shifts may vary based on departmental needs.