IT Training Manager

About the role

The IT Training Manager leads the development and delivery of enterprise training programs supporting Epic clinical and business applications and associated digital technologies. This role partners with clinical, operational, and technical stakeholders to drive user adoption, workflow optimization, training strategy, and organizational readiness across the healthcare enterprise.

Responsibilities

• Develops and Maintains Training Programs

• Create training programs tailored to clinical and non-clinical audiences

• Create training materials including manuals, e-learning modules, job aids, and quick reference guides

• Align training content with clinical workflows and application functionality

• Update training materials based on system enhancements, workflow changes, and user feedback

• Ensure training supports organizational standardization and optimization initiatives

• Manage project training requirements and scheduling of training resources

• Verify project training tasks are completed within established project timelines

• Delivers Training and Onboarding

• Facilitate classroom, virtual, and hands-on training sessions

• Provide onboarding training for new hires across departments and roles

• Deliver individual and group training for new clinics, departments, and operational initiatives

• Deliver education supporting software updates and new Epic functionality

• Provide at-the-elbow support for providers, clinical staff, and non-clinical users

• Lead optimization of operational workflows through on-site review and departmental support

• Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes

• Support strategic organizational goals through targeted training and workflow enhancements

• Assigns Applications and Supports User Proficiency

• Determine appropriate application assignments based on user roles and workflow requirements

• Develop and maintain advanced knowledge of supported Epic applications

• Guide users through role-specific workflows and operational procedures

• Monitor user proficiency and application adoption

• Manage training requests, access questions, and user support needs

• Work closely with department managers to identify and document training requirements

• Coordinate Training Logistics

• Schedule training sessions and manage training environments

• Clock in and out for training activities

• Coordinate logistics for educational events across multiple locations

• Track attendance, training completion, and competency records

• Ensure availability of required equipment, systems, and training resources

• Maintain training documentation and related administrative records

• Analyzes Training and Workflow Effectiveness

• Review organizational activities and operational data to support planning and process improvement

• Audit curriculum effectiveness and recommend quality improvements

• Provide feedback supporting optimization of training environments and workflows

• Align education with Epic application functionality and organizational processes

• Consults and Collaborates with Stakeholders

• Collaborate with Applications & Informatics teams, project managers, department leaders, and super users

• Ensure training content is standardized and aligned with organizational initiatives

• Lead optimization of operational workflows through on-site review and departmental support

• Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes

• Support strategic organizational goals through targeted training and workflow enhancements

Qualifications

• Bachelor’s degree in Business, Education, Health Informatics, Finance, or a related field
• Minimum of five years of experience in training, scheduling, revenue cycle operations, healthcare information technology, or a related healthcare environment
• Minimum of one year of experience supervising or managing staff
• Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education
• Experience developing and delivering instructor-led, virtual, and hands-on training programs
• Experience managing training projects, schedules, and organizational learning initiatives
• Strong leadership, presentation, facilitation, and communication skills
• Ability to develop training materials, job aids, and instructional documentation
• Ability to manage multiple priorities while leading cross-functional initiatives

Skills

• Technical Learning Quickly learn new Epic applications, healthcare technologies, and operational workflows
• Apply technical knowledge to solve training and adoption challenges
• Share knowledge and best practices across the organization
• Presentation Skills Deliver engaging classroom, virtual, and hands-on training sessions
• Interpersonal Savvy Build productive relationships with clinical staff, operational leaders, and stakeholders
• Navigate sensitive feedback professionally
• Collaborate effectively across departments
• Foster positive working relationships throughout the organization
• Problem Solving Diagnose workflow gaps and identify training opportunities
• Troubleshoot application issues encountered during training
• Apply analytical thinking to improve educational effectiveness
• Use feedback to continuously improve curriculum and learning experiences
• Customer Focus Prioritize the needs of clinical, operational, and business departments
• Design education that supports organizational workflows and technology adoption
• Respond promptly to training requests
• Follow up to ensure user success and satisfaction
• Drive for Results Achieve organizational training, onboarding, and competency goals
• Monitor completion rates and educational effectiveness
• Meet curriculum development and project deadlines
• Support organizational performance through effective education, leadership, and workflow optimization

Benefits

• Standard office environment and equipment
• Repetitive use of a keyboard and computer
• May provide on-site support in clinics, ambulatory practices, and other healthcare environments
• May participate in go-lives, system implementations, training events, and occasional after-hours support activities
• May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients
• Required Materials Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest