Training Manager

Primary Duties and Responsibilities

• Manage all organizational training and onboarding programs.
• Develop and maintain training curricula, materials, and competency assessments.
• Cook up training schedules, instructors, and resources.
• Report training completion and compliance metrics.
• Oversee all non-PX phases of employee onboarding and orientation.
• Ensure completion of required trainings through administrating and monitoring of completion.
• Coordinate onboarding activities with PX, IT, Quality, Clinical Operations, and Program Leadership.
• Coordinate and maintain competency validation process for all clinical staff.
• Coordinate and maintain staff readiness and systems proficiency for systems such as ADP, Epic, MDApp, Microsoft products, LearnSFDPH, etc.
• Develop and maintain competency checklists.
• Cook up supervised practice, shadowing, and skill validation.
• Track employee readiness for independent assignment.
• Maintain training records and compliance documentation.
• Monitor certification and recertification requirements.
• Prepare training reports, dashboards, and compliance metrics.
• Recommend improvements to training programs and onboarding processes.
• Coordinate leadership development and supervisory training.
• Support succession planning and employee development.
• Participate in training rotation with the Training Coordinator.
• Provide supervision to the Training Coordinator.
• Participate in any audits/monitorings and audit/monitoring preparation.
• Promote agency mission, purpose, and values in relationships with internal and external providers.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Education, Organizational Development, Behavioral Health, Healthcare Administration, Social Work, or related field.
• Five (5) years of training, workforce development, organizational development, healthcare education, or related experience.
• Three (3) years of supervisory or management experience.
• Experience in developing and delivering training programs.
• Proficiency with learning management systems and Microsoft Office applications.
• Demonstrated effective management and leadership skills with diverse populations.
• Demonstrate cultural competency while working with diverse populations on the issues of mental health, substance use, and HIV/AIDS in a social rehabilitation model.
• Able to establish collaborative partnerships.
• Strong written and verbal communication skills.
• Experience in behavioral health, healthcare, nonprofit, or social services organizations preferred.
• Knowledge of Medi-Cal, DHCS, CalAIM, and behavioral regulations preferred.
• Experience with Epic or other electronic health record system preferred.
• Experience administrating ANSA certification and Epic training preferred.
• Understanding of adult learning principles and instructional design.
• Understanding of regulatory and compliance training requirements.
• Flexibility, adaptability, and ability to focus attention on workflow processes, procedures, budgetary guidelines, and documentation/productivity standards.
• Effective time management and ability to meet deadlines.
• Must be available to work flexible hours outside of assigned shifts occasionally.
• Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.