IT Technician - VT - Hybrid

About the role

Blue Mantis is looking to add another member to our growing team. This is an exciting, fast-paced position that requires proficient troubleshooting skills, excellent customer service, and patience. As an IT Technician, you will provide support to various Blue Mantis clients remotely or onsite.

Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, macOS, and Microsoft server operating systems.
• Manage help desk requests submitted by phone, email, or chat.
• Document all support requests and resolutions in a ticketing system.
• Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization, and migration to the cloud, etc.).
• Travel to customer locations to resolve requests that require an onsite visit (reliable vehicle required; mileage reimbursement provided).
• Generate Certificate Signing Requests (CSRs) and private keys securely, as well as installation and configuration on web servers like IIS.

Requirements

• 3–5 years of IT experience working remotely or onsite supporting end users.
• Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc.).
• Experience supporting HP, Dell, Intel, or Lenovo client and server hardware.
• Experience supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022.
• Knowledge of virtualization technology including Hyper-V and VMware ESXi Virtual Servers.
• Strong knowledge of Active Directory, Group Policies, DNS, and DHCP.
• Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, and firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
• Microsoft 365 Administration experience.
• Wireless experience managing and supporting autonomous and managed access points.
• Minimum of 1 year of experience in a customer service or office support role.