IT Technical Support Specialist - Hybrid

Overview

Sentara Healthcare is seeking an IT Technical Support Specialist to join their IT help desk support team. This is a hybrid position with the potential for remote work. The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts). Rotating Weekends.

Work Shift

This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.

Responsibilities

• Provide technical support for hardware, software, and basic networking issues
• Document support activity
• Escalate complex issues
• Provide user-friendly guidance to non-technical users
• Analyze system performance and proactively identify potential issues

Requirements

• Experience providing technical support in a call center environment
• Strong troubleshooting skills for hardware, software, and basic networking issues
• Ability to clearly explain technical solutions to non-technical users
• Proficiency in documenting tickets, solving complex issues, and escalating issues when needed
• Customer-focused with the ability to handle high-volume inbound calls

Qualifications

• Bachelor’s Degree Preferred

Skills

• Effective communication skills
• Ability to work independently and collaboratively in a fast-paced support environment

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Company Information

• Sentara Health is an equal opportunity employer
• Diversity, inclusion, and belonging is a guiding principle of the organization
• The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians
• Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff
• Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy
• Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming