IT Technician II

Summary The Information Technology Technician II is part of the information technology team that performs end user support activities. At this level of function, technicians provide help desk support for end users and provide technical support installing and configuring computer hardware and software programs. Technicians II perform routine to moderately complex troubleshooting for hardware and software systems and may serve all levels of staff. This position is eligible for occasional telework. Overview Help Accepting applications Open 07/23/2026 to 09/30/2026 Location 1 vacancy in the following location: Asheville, NC No matching locations found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $54,372 - $88,366 per year Pay scale & grade CL 26 Promotion potential 27 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupations and job series 2210 Information Technology Management Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Other Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number DE-13019428-26-AB Control number 877807100 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties Help Respond to help desk calls and e-mails, log problems, and work with the IT team to resolve simple to complex technology issues in a timely manner.Analyze help desk logs to minimize future issues.Create/maintain end user accounts and provide end user training as needed.Install operating system images, software and patches to workstations and mobile devices.Administer Group Policies for workstations and user profile configurations.Assist in troubleshooting and servicing audio video systems.Manage IT assets.Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians.Provide support for remote access and mobile computing devices.Recommend hardware, equipment and software updates.Stay abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the court current with their technology needs.Routine travel throughout the district is required.Occasional travel outside of the district may be required. Requirements Help Conditions of employment The selected candidate will be subject to a full background investigation as a condition of permanent employment. Employment will be considered provisional until the background investigation is completed and a favorable employment suitability is determined. Qualifications One to three years' experience providing end user support and assisting with computer problem resolution. Demonstrated skill in performing routine hardware maintenance. Ability to implement, operate and document information technology systems considering both hardware / software issues. Knowledge of computer processes and capabilities. Ability to perform both hardware and software maintenance and trouble shooting. Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand. Must be proficient at writing effective instructions for users and fellow staff. Must have exceptional customer service skills. Must have the desire to learn new technology and innovate. Must be team player. Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring no-citizens to work in the federal government in the continental United States. Preferred Qualifications Three years of experience in the field of technology, working in the federal judiciaryExperience with Active Directory, Group Policy Mobile Device Management (MDM), Ivanti Neurons, QualysExperience with audio/video and video conferencing systems (MS Teams, Crestron, etc.)Scripting and automation (ex: PowerShell, PowerAutomate, batch shell scripts) Education Bachelor's degree, or two-year degree in Computer Science or related field, from an accredited college, university or technical school. Additional information Electronic Fund Transfer (EFT) for payroll deposit is required. Applicants must be U.S. citizens or eligible to work in the United States. The court is not authorized to reimburse candidates for travel in connection with an interview or to pay relocation expenses to the selected candidate. Due to the volume of applications received, the U.S. Probation Office will contact only the most qualified applicants who will be invited for an interview. Only those interviewed will receive notification when the vacancy is filled. The Probation Office reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. If a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the Probation Chief may elect to select a candidate from the applicants who responded to the original announcement without reposting the position. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Help Review our benefits How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Applicants will be evaluated based on their submitted application documents, previous relevant work experience, education, and the required interview(s). Help Review our benefits Required Documents Help Applicants Must Submit The Following: NOTE: INCOMPLETE APPLICATION PACKAGES WILL NOT BE CONSIDERED Cover letter and resumeCompleted AO-78, Application for Judicial Branch Federal EmploymentCopy of most recent performance evaluation (If applicable)Copy of transcripts for a bachelor's degree and any advanced degree (Can be "Unofficial") Help Complete applications should be submitted via e-mail to hr@ncwd.uscourts.gov. All application materials should be sent as a single PDF document. The application form AO-78 is available at www.ncwp.uscourts.gov. Please reference Job Announcement # 26-08. Agency contact information Human Resources Email hr@ncwd.uscourts.gov Address US Probation Office, Western District of NC 401 West Trade Street STE 2900 Charlotte, NC 28801 US Next steps Qualified applicants will be contacted for an interview. The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help Applicants Must Submit The Following: NOTE: INCOMPLETE APPLICATION PACKAGES WILL NOT BE CONSIDERED Cover letter and resumeCompleted AO-78, Application for Judicial Branch Federal EmploymentCopy of most recent performance evaluation (If applicable)Copy of transcripts for a bachelor's degree and any advanced degree (Can be "Unofficial") How to Apply Help Complete applications should be submitted via e-mail to hr@ncwd.uscourts.gov. All application materials should be sent as a single PDF document. The application form AO-78 is available at www.ncwp.uscourts.gov. Please reference Job Announcement # 26-08. Agency contact information Human Resources Email hr@ncwd.uscourts.gov Address US Probation Office, Western District of NC 401 West Trade Street STE 2900 Charlotte, NC 28801 US Next steps Qualified applicants will be contacted for an interview. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request