IT Technician II

About the role

Lennar is one of the nation's leading homebuilders, dedicated to making an impact by building quality homes and providing exceptional customer service. The Onsite IT Technician II provides intermediate technical support for Lennar Associates, assisting with hardware and software issues, managing data systems, and supporting internal client relationships.

Responsibilities

• Provide advice and assistance to users to resolve hardware and software issues.
• Assist in managing internal client relationships by carrying out more complex requests and providing consistent, proactive communication to maintain a high level of service.
• Produce, update, and provide best practice support documentation.
• Provide deeper incident summaries and propose solutions.
• Troubleshoot and resolve computer workstation issues.
• Enact manufacturer's warranties for equipment repair.
• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
• Help different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolve printer and copier issues across the division.
• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
• Maintain, upgrade, install, replace hardware, and software as required.
• Report instances of server downtime and LAN/WAN connectivity issues immediately.
• Perform basic troubleshooting on LAN/WAN connectivity under guidance.
• Provide weekly status reports summarizing activities and outstanding issues.
• Monitor and assist with coordinating third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Requirements

• Understanding of technology standards with minimal supervision.
• Ability to perform structured work assignments.
• Proficient in troubleshooting IT issues.
• Good communication and problem-solving skills.
• Ability to recognize and escalate issues appropriately.
• High school diploma or GED required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 3+ years of relevant experience.

Physical & Office/Site Presence Requirements

• Regular, in-person attendance at Company communities/job sites and offices during regular work hours.
• Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer.
• Ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
• Job may require occasional operation of construction equipment.
• Finger dexterity may be required to operate a computer keyboard and calculator.

Benefits

• Robust health insurance plans, including Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
• Paid Parental Leave and an Associate Assistance Plan.
• Education Assistance Program and up to $30,000 in Adoption Assistance.
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program.
• Significant Home Purchase Discounts.
• Everyone’s Included Day.