IT Technician II

About Granite State Gaming & Hospitality, LLC Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton. What You'll Expect As an IT Technician II, you’ll keep the casino’s technology systems running smoothly by supporting hardware, software, networks, and specialized gaming systems. You’ll work with internal teams and vendors to ensure reliable, secure, and efficient tech operations. What You'll Do Support and maintain the Casino Management System (CMS) and related hardware/softwareSet up and maintain network infrastructure (routers, switches, access points, wiring)Monitor network and device performance; recommend improvementsMaintain firewalls, virtual machines, and vendor-supported applicationsInstall, maintain, and troubleshoot PCs, AV equipment, and POS systemsWork with security to ensure camera and recording systems meet regulationsDocument network layouts, device configurations, and system passwordsAssist with system upgrades, installs, and vendor coordinationProvide reliable connectivity for all casino operations What You'll Bring 2+ years of IT support experienceStrong knowledge of network infrastructure and administrationProficiency in PC troubleshooting and software supportExcellent communication, problem-solving, and multitasking skillsAbility to work independently and collaborativelyExperience in casino or hospitality environments is a plus What We Require Ability to obtain and maintain a Gaming licenseMust be able to lift up to 10 lbs. and work in environments with noise, secondhand smoke, and occasional weather exposureFlexible schedule and ability to work overtime or at multiple locations as needed