IT Technician

About Thompson Holdings

Thompson Holdings, Inc. is a 100% employee-owned parent company headquartered in Mobile, Alabama. Through its family of companies, it provides engineering, architecture, disaster recovery consulting, software development, and related professional services across the Southeast and beyond.

Responsibilities

• Install and configure hardware and software components
• End user computer imaging, configuration, and set up
• Provide help desk support to end users to troubleshoot and resolve issues quickly and efficiently
• Open and/or close trouble tickets on each call received
• Escalate problems and requests as necessary to ensure positive resolution
• Work closely with members of the IT team to troubleshoot network and systems issues, as well as respond to potential cyber threats
• Create, modify, and/or delete user and email accounts
• Perform routine maintenance on various IT equipment
• Mobile device support – tablets, smartphones, etc.
• Cabling installation and termination
• Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT department
• Other duties, as assigned
• Occasional travel to branch and project offices
• Occasional after hours and weekend work
• Document and follow procedures and user guides
• Ability to work both independently and in a team environment as needed
• Ability to multi-task in a dynamic work environment

Required Qualifications

• High school diploma or equivalent
• 1 – 3 years of experience in similar role
• Understanding of Active Directory, DNS, DHCP, and Group Policy
• Experience troubleshooting systems
• Proficiency with Microsoft Windows operating systems
• Familiar with Microsoft Office applications
• Excellent verbal and written communication skills

Skills

• Microsoft Cloud technology experience is a plus