IT Technician 2, Information Technology [R0152660]

About the role

The University of Nevada, Las Vegas invites applications for IT Technician 2, Information Technology [R0152660].

Responsibilities

• Identify and decide how to resolve problems themselves or through appropriate referral;
• Record calls using the help desk application;
• Create and submit work orders as used for change/problem management;
• Change backup media;
• Unlock accounts;
• Reset passwords;
• Follow agency security and access procedures.

Requirements

• Graduation from high school or equivalent;
• Three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role;
• An equivalent combination of education and experience.

Qualifications

• Working knowledge of: computer hardware, software, peripherals, and current computer technology and trends;
• Help desk applications as used for change/problem management;
• Commercially available operating systems and applications used by the agency;
• Principles and practices of a computer system and peripheral devices as needed to operate and monitor a system;
• User password security principles and practices;
• Communicate with a higher-level IT staff member and the user to facilitate resolution of computer problems;
• Monitor inventory and request supplies;
• Plan, layout, and record technical material in order to produce requested documents;
• Knowledge, skills, and abilities required at the lower levels.

Skills

• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users;
• Organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively;
• Experience serving as a lead worker, mentor, or trainer to peers or less-experienced staff;
• Experience working in a higher education environment.

Benefits

Competitive total rewards package including: Paid time off, sick leave, and holidays; Excellent health insurance including medical, dental and vision; Comprehensive retirement plans and voluntary benefits programs; No state income tax; Tuition discounts at Nevada System of Higher Education (NSHE) schools; Tuition discounts for spouses, domestic partners, and dependents; Personal and professional development opportunities; Comprehensive onboarding program, Rebels: Onboard; Support and resources available for veteran applicants.

Pay

Grade 27 Step 1, salary $48,086.64

Schedule

N/A