IT Technical Writer (Hybrid)

Responsibilities

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Qualifications

• Bachelor's Degree and 4 years of experience in Information Technology (IT) or High School Diploma/GED and 8 years of experience in Information Technology (IT).
• Excellent written and verbal communication skills.
• Detailed oriented with demonstrated analytical and problem-solving abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in document editing and publishing tools such as Microsoft Word.
• Familiarity with agile methodologies, Sharepoint and/or Confluence is a plus.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.