IT Technical Support Representative

About the role

This position supports and maintains in-house and remote computer equipment and peripherals. It involves installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation and network performance.

Responsibilities

• Provide friendly, customer service in the capacity of a help desk assistance
• Prepare computers for residential campus use
• Provide technical support for both hardware and software issues
• Support University programs and policies
• Apply hardware and software updates and upgrades as required
• Repair University hardware and equipment as needed
• Instruct users in the use of equipment and software
• Troubleshoot application and system issues to resolution with minimal disruption to University operations
• Maintain software, applications and equipment for low and mid-tier levels to ensure maximum uptime and reliability
• Software and hardware familiarity should include both PC and MAC
• Answer client's inquiries in person, through email and via telephone concerning systems operations
• Diagnose system hardware, software and end user problems. Recommend or perform remedial actions to correct problems on knowledge of system operation
• Avoidance of AV setup and support

Qualifications

• Completion of two years of college or equivalent with major in computer related courses; or equivalent combination of educational and experience working with personal computers
• Experience working in an IT Help Desk capacity
• Microsoft Certification Desktop Support Technician certification strongly desired
• Experience working with telecom equipment is a plus
• Interest and experience with AV equipment and set up

Skills

• Excellent customer service and telephone support skills required

Benefits

This is a full-time, non-exempt and benefit eligible position. Waldorf University offers a comprehensive benefit package with including: health, life, LTD, 401k match and tuition benefits for employees and their families, in addition to options in dental, vision, supplemental and voluntary life insurances and FLEX spending plan.

Pay

Salary range: $26,000 - $30,000 annually

Schedule

Primary work hours are 8:00am-5:00pm Monday through Friday with occasional evenings/weekends and extended hours when requested.

Application

To Apply: Interested and qualified candidates are asked to apply through the link below, upload their application materials including a letter of interest outlining their qualifications, a resume, and contact information for at least three professional references. Final candidate will be subject to a background investigation. Review of applicants will begin immediately and continue until position is filled.