Technical Support Representative

About the role

Provide technical support via phone and email for Onity hospitality and commercial products and systems. Troubleshoot hardware, software, networking, and database-related issues while documenting and resolving customer cases. Generate product replacement orders and maintain accurate records of customer communications and resolutions. Read and interpret wiring diagrams, grounding principles, and AC-to-DC conversion documentation to support customer issues. Meet call handling, productivity, and customer satisfaction goals in a fast-paced call center environment.

Responsibilities

• Provide technical support via phone and email for Onity hospitality and commercial products and systems
• Troubleshoot hardware, software, networking, and database-related issues
• Document and resolve customer cases
• Generate product replacement orders
• Maintain accurate records of customer communications and resolutions
• Read and interpret wiring diagrams, grounding principles, and AC-to-DC conversion documentation
• Meet call handling, productivity, and customer satisfaction goals

Requirements

• Minimum 1 year of Technical Support, Help Desk, or Call Center experience
• Basic IP Networking knowledge
• Experience supporting Windows 7-10 environments
• Ability to troubleshoot hardware and software systems
• Basic SQL database knowledge is preferred
• Strong communication, listening, problem-solving, and customer service skills
• Flexibility to work weekends, evenings, and varied schedules within operating hours of 5:00 AM to 7:00 PM, seven days a week

Benefits

• Gain hands-on experience with technical support, networking, databases, and electronic security systems
• Exposure to customer-facing technical environments and cross-functional project support activities
• Potential for overtime and additional project opportunities
• Develop valuable skills in troubleshooting, customer service, and hospitality technology systems
• Comprehensive benefits package including medical, dental, vision, 401(k)

Pay

$30.00/hr (6-month contract)

Schedule

Operating hours: 5:00 AM to 7:00 PM, seven days a week (includes weekends and evenings)

Location: Salem, OR (100% Onsite)