IT Technical Analyst (HRIS Systems)

About the Role

The IT Technical & Business Analyst (HRIS and Enterprise Systems) serves as a primary technology partner supporting a portfolio of enterprise Human Resources and business applications. This role bridges the gap between business operations and Information Technology by partnering with business stakeholders to understand operational challenges, translating business needs into technical requirements, and coordinating the successful implementation of system enhancements, integrations, and technology solutions.

This position is responsible for business analysis, technical systems analysis, and project coordination for enterprise applications supporting workforce management, learning and development, organizational planning, contract management, and related business processes. The application portfolio includes platforms such as UKG/Kronos, HighQ, OrgChart, and Absorb LMS, although experience with comparable enterprise applications is equally valuable.

Unlike traditional application administrators, this role operates at the intersection of business process improvement and enterprise technology, evaluating data architecture, integrations, system capabilities, and technical dependencies while partnering with Infrastructure, Enterprise Applications, Integration Services, Information Security, and software vendors to deliver scalable solutions.

Worksite Arrangement

HNI members work onsite four days a week (Monday–Thursday) and remotely on Fridays. This role is preferably based in Muscatine, IA (IT building), but candidates may also work from corporate locations in Glen Ellyn, IL; Jasper, IN; or Grand Rapids, MI. Relocation assistance is available for qualified candidates willing to relocate to one of these locations. Fully remote arrangements are not available.

Responsibilities

• Serve as the primary technology partner for assigned business applications and functional teams, developing strong relationships with Human Resources and other business functions to understand operational objectives and technology needs.
• Facilitate discovery sessions, interviews, and process reviews to identify business requirements and translate them into functional and technical specifications.
• Recommend technology solutions that improve operational efficiency while aligning with enterprise standards.
• Help business partners understand application capabilities and identify opportunities to leverage existing functionality before pursuing customization.
• Serve as a technical analyst for enterprise applications, including workforce management, learning management, organizational planning, and contract management systems.
• Identify integration requirements between enterprise applications, ERP platforms, identity management systems, and other corporate technologies.
• Collaborate with application developers, integration engineers, database administrators, and infrastructure teams to resolve technical issues.
• Assist with troubleshooting complex system issues involving integrations, data synchronization, APIs, authentication, security, and workflow automation.
• Coordinate implementation of new application functionality, upgrades, patches, and product releases, including system testing, user acceptance testing (UAT), and validation activities.
• Maintain awareness of vendor product roadmaps and evaluate new capabilities for potential business value.
• Partner with vendors regarding product enhancements, issue resolution, and support activities.
• Assist with application governance, release management, and change control processes.
• Provide advanced application support for functional business users, including developing training materials, user guides, and knowledge base content.
• Deliver instructor-led and one-on-one training sessions, serving as a trusted advisor to help users understand application functionality and recommended business processes.
• Promote adoption of new features and technologies through education and change management activities.
• Manage multiple enterprise application projects, developing project plans, timelines, and resource requirements.
• Coordinate activities across business stakeholders, IT teams, software vendors, and implementation partners.
• Monitor project progress, proactively identify risks and dependencies, and ensure projects are delivered on schedule while maintaining quality and business alignment.

Requirements

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business Administration, Human Resources Information Systems, or a related discipline.
• 5–8 years of progressively responsible experience supporting enterprise business applications as a Business Systems Analyst, Technical Analyst, HRIS Analyst, ERP Analyst, or similar role.
• Experience working with enterprise applications supporting Human Resources, Learning Management, Workforce Management, Contract Management, or similar business functions.
• Experience gathering and documenting business requirements and functional specifications.
• Experience supporting enterprise software implementations and application enhancements.
• Experience working with software vendors and cross-functional IT teams.

Skills

• Experience within large enterprise or shared services organizations preferred.
• Outstanding customer service orientation with a consultative mindset.
• Strong analytical and systems-thinking abilities.
• Ability to translate technical concepts into business language.
• Excellent communication and presentation skills.
• Exceptional relationship-building and stakeholder management abilities.
• Strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to quality.
• Curiosity, adaptability, and passion for continuous improvement.
• Collaborative approach to solving complex business and technology challenges.

Benefits

Benefits start from Day 1. For more details, visit www.HNIbenefits.com.