IT, Technical Analyst

Castle Biosciences Inc. is growing, and we are looking to hire an IT Technical Analyst working from our Phoenix, AZ and Scottsdale, AZ office locations.

About Castle Biosciences Inc.

At Castle, it all comes down to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes. Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Why Castle Biosciences?

Benefits

• Excellent annual salary + 20% bonus potential
• 20 accrued PTO days annually
• 10 paid holidays
• 401K with 100% company match up to 6%
• 3 health care plan options + company HSA contribution
• Company stock grant upon hire

A Day in the Life of an IT Technical Analyst

This position is the first line of support for users who need IT assistance, completing or escalating requests. It also handles most tasks for IT onboarding of new employees, including laptop deployments, equipment ordering, and technical training. Days vary based on the tickets received and new hires expected. Technical analysts work on IT projects with colleagues within and beyond the IT department.

• Address help desk tickets for hardware and software issues, assisting users with patience
• Prepare new hires and facilitate a positive onboarding process by preparing their laptops, ordering equipment, and providing basic technical training
• Support technical projects such as infrastructure improvements and software changes
• Directly support lab environments and instruments

Requirements

• Bachelor's degree in information technology, related field, or related experience in lieu of education
• Intermediate understanding of various computer software and hardware
• Entry-level PowerShell skills with focus on Microsoft Active Directory and Office 365
• Strong people skills

Schedule

This is a full-time, in-office position, Monday–Friday, working 4 days/week from the Scottsdale, AZ office and 1 day/week from the Phoenix, AZ office with an 8:00 AM – 4:30 PM schedule.

Work Authorization

All candidates must be legally authorized to work in the United States. Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.