IT Technical Analyst (HRIS Systems)

About the Role

The IT Technical & Business Analyst (HRIS and Enterprise Systems) serves as a primary technology partner supporting a portfolio of enterprise Human Resources and business applications. This role bridges the gap between business operations and Information Technology by partnering with business stakeholders to understand operational challenges, translating business needs into technical requirements, and coordinating the successful implementation of system enhancements, integrations, and technology solutions.

This position is responsible for business analysis, technical systems analysis, and project coordination for enterprise applications supporting workforce management, learning and development, organizational planning, contract management, and related business processes. The application portfolio includes platforms such as UKG/Kronos, HighQ, OrgChart, and Absorb LMS, although experience with comparable enterprise applications is equally valuable.

Unlike traditional application administrators, this role operates at the intersection of business process improvement and enterprise technology, evaluating data architecture, integrations, system capabilities, and technical dependencies while partnering with Infrastructure, Enterprise Applications, Integration Services, Information Security, and software vendors to deliver scalable solutions.

Responsibilities

• Business Analysis & Business Partnership
  • Serve as the primary technology partner for assigned business applications and functional teams.
  • Develop strong working relationships with Human Resources and other business functions to understand operational objectives and technology needs.
  • Facilitate discovery sessions, interviews, and workshops to identify business requirements.
  • Translate business challenges into functional and technical requirements for development or configuration teams.
  • Recommend technology solutions that improve operational efficiency while aligning with enterprise standards.
  • Help business partners understand application capabilities and leverage existing functionality before pursuing customization.
• Enterprise Applications & Technical Systems Analysis
  • Serve as a technical analyst supporting enterprise applications for workforce management, learning management, organizational planning, and contract management.
  • Identify integration requirements between enterprise applications, ERP platforms, identity management systems, and other corporate technologies.
  • Collaborate with application developers, integration engineers, database administrators, and infrastructure teams to resolve technical issues.
  • Assist with troubleshooting complex system issues involving integrations, data synchronization, APIs, authentication, security, and workflow automation.
• Application Lifecycle Management
  • Coordinate implementation of new application functionality, upgrades, patches, and product releases.
  • Coordinate system testing, user acceptance testing (UAT), and validation activities.
  • Maintain awareness of vendor product roadmaps and evaluate new capabilities for potential business value.
  • Partner with vendors regarding product enhancements, issue resolution, and support activities.
  • Assist with application governance, release management, and change control processes.
• Customer Support, Training & Technology Adoption
  • Provide advanced application support for functional business users.
  • Develop training materials, user guides, process documentation, and knowledge base content.
  • Deliver instructor-led and one-on-one training sessions supporting enterprise applications.
  • Serve as a trusted advisor helping users understand application functionality and recommended business processes.
  • Promote adoption of new features and technologies through education and change management activities.
  • Support users during application implementations, upgrades, and organizational change initiatives.
• Project Management & Coordination
  • Manage multiple enterprise application projects with varying complexity and scope.
  • Develop project plans, timelines, resource requirements, and implementation schedules.
  • Coordinate activities across business stakeholders, IT teams, software vendors, and implementation partners.
  • Monitor project progress and proactively identify risks, issues, and dependencies.
  • Facilitate project meetings and communicate status updates to stakeholders.
  • Ensure projects are delivered on schedule while maintaining quality and business alignment.

Requirements

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business Administration, Human Resources Information Systems, or a related discipline.
• 5–8 years of progressively responsible experience supporting enterprise business applications as a Business Systems Analyst, Technical Analyst, HRIS Analyst, ERP Analyst, or similar role.
• Experience working with enterprise applications supporting Human Resources, Learning Management, Workforce Management, Contract Management, or similar business functions.
• Experience gathering and documenting business requirements and functional specifications.
• Experience supporting enterprise software implementations and application enhancements.
• Experience working with software vendors and cross-functional IT teams.

Skills

• Experience within large enterprise or shared services organizations preferred.
• Outstanding customer service orientation with a consultative mindset.
• Strong analytical and systems-thinking abilities.
• Ability to translate technical concepts into business language.
• Excellent communication and presentation skills.
• Exceptional relationship-building and stakeholder management abilities.
• Strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to quality.
• Curiosity, adaptability, and passion for continuous improvement.
• Collaborative approach to solving complex business and technology challenges.

Schedule

HNI members work onsite four days a week (Monday–Thursday) and remotely on Fridays.

Location

This role would preferably work from our IT building in Muscatine, IA. However, we are open to candidates working from one of our corporate locations in Glen Ellyn, IL; Jasper, IN; or Grand Rapids, MI. Relocation assistance is available for qualified candidates willing to relocate to one of these locations. Fully remote work arrangements are not available.

Benefits

Benefits start from Day 1. For more details, visit www.HNIbenefits.com.