IT Tech I

Duties and Responsibilities

• Answer technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems' hardware and software.
• Maintain security and backup procedures for all application systems.
• Afford software and hardware installation/upgrades.
• Effectively troubleshoot user problems with application software and hardware.
• Primarily focus on Level I-II (user, technician) applications support.
• Prepare systems documentation; communicate issues back to level II, IT management vendor support personnel, and end users.
• Identify “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing.
• Participate in the on-call rotation. On-call hours are between 12am– 8am. May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws.
• Perform other job-related duties as assigned.

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.
• Must be twenty-one (21) years of age or older.
• A+ Certification preferred.
• Must have a sound knowledge of computer software and hardware (a skill test will be administered).
• A thorough understanding of Software Applications and professional business processes.
• Ability to think logically and troubleshoot technical issues from discovery to root cause.
• Excellent written and oral communication skills; should be able to describe and present business ideas and concepts in a clear, concise, and understandable manner to technical and non-technical individuals.
• Passionate commitment for extraordinary levels of service quality and customer satisfaction.
• Willingness to work odd and irregular hours including nights, weekends, and holidays.
• Willingness to travel and participate in training as recommended or required.
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
• Willingness and ability to work in a smoke/secondary smoke environment.