IT Tech I

Position

IT Tech I

Hours

Monday thru Friday, Full Time, 12 Months
Start Date: 8/17/26

Pay

$27.01 - 36.46 dependent on qualifications and based on the Non-Affiliated Handbook

Benefits

Medical, Dental, Life and other benefits in accordance with the Non-Affiliated Summary of Benefits

Required Qualifications

• Two-year degree in an accredited technology program, A+ Certification, Google certification, or equivalent of education and experience preferred.
• Must have access to transportation and ability to support technology at all District sites.

Knowledge, Skills, And Abilities Required

• Ability to communicate and interact with district staff and students in a professional and courteous manner.
• Strong customer service skills.
• Ability to communicate technology procedures clearly to users.
• Maintain confidentiality and data privacy across all district systems while working with district staff, students, parents, and co-workers.
• Strong project management skills.
• Ability to learn rapidly changing technology.
• Ability to troubleshoot, maintain, repair, and upgrade hardware and software.
• Ability to work independently while taking direction from Manager or Helpdesk Supervisor.
• Ability to prioritize and multitask between various job duties.
• Working knowledge of Microsoft operating system, Google OS and mobile devices.
• Skilled in supporting multiple forms of technology.
• Strong analytical and troubleshooting skills in complex systems and complex issues.

Job Responsibilities

• Answer help desk calls; diagnose software and hardware issues via telephone, on-site or remote assistance in a timely and efficient manner.
• Provide level one desktop support which may include, update and install software as needed, repair computer hardware, such as memory, drives, video cards, etc.
• troubleshoot network connectivity issues in a wired and wireless environment.
• Setup, install and provide level one support with various technologies throughout the district, this includes interactive white boards, interactive projectors, touch-screen displays, document cameras, scanners, printers, projectors, computers, laptops, Chromebooks, iOS devices, and other technologies.
• Provide level 1 support for district applications—this includes email (Google), Google Apps, student systems (Edupoint Synergy), staff and student login issues, testing, and a variety of other education-related software.
• Document daily communication transactions, problems, actions taken, and installation activities.
• Identify and escalate situations requiring urgent attention, notify manager or supervisor of complex problems or trends, provide solutions and recommendations.
• Other duties as assigned.