IT Tech I

About the role

The IT Technician I supports the organization's computer systems and data processing network. Key responsibilities include analyzing computing needs, developing and maintaining applications, providing technical support, and troubleshooting hardware and software issues.

Responsibilities

• Consult with users, analyze their computing needs, develop, and maintain database/spreadsheet applications.
• Conduct training programs on new or revised software applications; write support documentation and prepare training materials.
• Use the ticketing system to create and update work tickets and documentation to support the configuration and maintenance of the various IT systems and functions.
• Troubleshoot hardware and software problems and initiate corrective procedures; install and maintain software and hardware.
• Update and maintain various system software such as operating systems, security software systems, backup systems, directory maintenance, capacity and resource management systems, local software utilities and print systems.
• May assist and advise management regarding computing facility requirements and make recommendations as requested.
• Provide technical support to Samaritan Healthcare and its entities primarily in the areas of personal computers (PC’s), software for personal computers, and system connectivity.
• Install and maintain various computer network systems and peripherals, diagnose hardware malfunctions/failures, install and upgrade software, and operate a variety of hand tools and computer diagnostic utilities.
• Provide day-to-day consulting services and development support, interpret user problems, and initiate the appropriate action for their resolution.
• Interface with vendors supplying software and hardware needs.
• Provide detailed technical support in the areas of the EHR/EMR, PC hardware specifications, PC software development and use, Network and PC/Mid‑range/Mainframe connectivity.
• Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensure no injuries to self or others by following safe work practices and policies.

Requirements

• Education: Associate’s degree in a field related to Information Technology or equivalent experience.
• Experience: Two (2) years related experience required.

Qualifications

• Capable of analyzing a problem, understanding the impact to the organization and able to recommend a course of action for resolution.
• Proven skills and demonstrated success with managing complex projects, working independently, performing above expectations, and meeting standards of professional conduct and behavior.
• Strong mathematical, verbal, and written communication skills.
• Excellent customer service skills.

Skills

• Capable of analyzing a problem, understanding the impact to the organization and able to recommend a course of action for resolution.
• Proven skills and demonstrated success with managing complex projects, working independently, performing above expectations, and meeting standards of professional conduct and behavior.
• Strong mathematical, verbal, and written communication skills.
• Excellent customer service skills.

Benefits

Full-time position working Monday-Friday 8-hour shifts between the hours of 6:30am-5:30pm.

Pay

$X per hour, depending on experience.

Schedule

Monday-Friday 8-hour shifts between the hours of 6:30am-5:30pm.

Skills

• Capable of analyzing a problem, understanding the impact to the organization and able to recommend a course of action for resolution.
• Proven skills and demonstrated success with managing complex projects, working independently, performing above expectations, and meeting standards of professional conduct and behavior.
• Strong mathematical, verbal, and written communication skills.
• Excellent customer service skills.

Professional Appearance

Adherence to the Professional Appearance Policy is mandatory to represent the organization effectively.