IT Tech

About the Company

Since opening on January 21, 1985, Muckleshoot Indian Bingo has helped the Muckleshoot Indian Tribe launch a period of economic prosperity. From a small bingo tent, it has grown into a state‑of‑the‑art 55,000 sq ft entertainment space with two floors, over 1,000 bingo seats, and more than 500 Vegas‑style slot machines, employing over 200 people from the greater Auburn area. Muckleshoot Indian Bingo is an Equal Opportunity Employer and practices Tribal Preference hiring in accordance with Public Law 93‑638, the Indian Self Determination and Education Act.

Benefits

• Health, Dental, Vision, & other ancillary insurances fully paid for the employee
• 401(k) with match and annual contributions
• Bonus opportunities twice annually
• 25% Food & Beverage employee discount
• Paid vacation, sick leave, holidays, COVID‑19 leave, bereavement, and many others
• Flexible Spending Account (FSA)
• Wellness program and achievement awards
• Work/life balance with consistent/flexible schedules
• Opportunity for growth within the organization

Responsibilities

• Provide support for player terminals, kiosks, software, and associated computer workstations.
• Perform preventative maintenance on MIB electronic equipment.
• Diagnose, troubleshoot, and resolve hardware, software, or network/system problems; replace defective components as needed.
• Set up equipment for MIB network and employee use, including installation of cables, operating systems, and appropriate software.
• Run and terminate Ethernet connections.
• Assist the System Administrator and newly assigned staff with training as needed.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent (required).
• Minimum one (1) year of experience providing hardware and software support (required).
• Computer vocational schooling (preferred).
• At least three (3) years of experience supporting LAN, desktops, and customer service (preferred).
• Extensive troubleshooting experience with electronic and mechanical systems (preferred).
• A+ certification (required).

Work Environment

The work environment includes areas monitored by security or surveillance cameras, occasional work in bingo operations and internal or external environments, and a smoking environment. Employees may be exposed to second‑hand smoke, moderate to high noise levels, bright lights, and fluctuating temperatures or weather conditions.