IT Systems Support Specialist - 304682

About the role

The IT Systems Support Specialist provides hands-on technical support to government customers in a secure, classified environment. This position supports end users, computer systems, printers, VoIP telephones, video teleconferencing systems, user accounts, permissions, cybersecurity activities, and IT asset management.

Responsibilities

• Provide first-level technical support to government end users in a secure, classified environment
• Install, configure, maintain, and troubleshoot computers, printers, peripherals, VoIP telephones, video teleconferencing equipment, telecommunications systems, and classified computer systems
• Troubleshoot software, user accounts, permissions, network connectivity, and access requests
• Support ISSO and Cybersecurity Liaison activities, including required documentation and access records
• Maintain IT asset inventory, equipment assignments, and supporting records in accordance with government and contract requirements
• Document incidents and resolutions in ticketing systems and support Microsoft Office and other authorized applications
• Provide user training, communicate clearly with customers, and coordinate technical issues with IT personnel, government customers, and vendors
• Perform other duties and responsibilities as assigned

Requirements

• High school diploma or equivalent
• Three or more years of experience supporting classified government computer systems or providing IT customer service
• Security+ certification or an equivalent DoD 8140-approved certification
• Experience troubleshooting computers, software, printers, VoIP, video teleconferencing equipment, and basic network connectivity
• Strong customer service, communication, problem-solving, and organizational skills
• Ability to work independently in a secure environment and maintain an active Secret clearance

Preferred Qualifications

• Experience using government IT asset management or inventory systems
• Experience directly supporting government customers or federal programs
• Experience with account and permissions management in a government or enterprise IT environment
• Experience supporting classified networks, systems, or facilities

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, and Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas