IT Systems Support

Key Responsibilities

• Troubleshoot hardware, software, and network issues for desktops, laptops, and mobile devices
• Respond to help desk tickets and resolve issues in a timely and professional manner
• Configure, deploy, and maintain desktop and laptop systems, including hardware and software installations and upgrades
• Support business applications including Microsoft 365, Windows 10/11, Microsoft Business Central, and other manufacturing-related systems
• Aid in onboarding of new employees, including device setup, system access, and basic training
• Provide one-on-one support and training to end-users on hardware and software usage
• Develop and maintain user documentation such as training materials, FAQs, and procedural guides
• Assist with testing, deployment, and support of printers and other peripheral devices
• Proactively identify recurring technical issues and implement solutions to improve system reliability and user experience
• Stay current with desktop and LAN technologies through ongoing learning and professional development
• Perform other duties as assigned

Required Qualifications

• 2+ years of experience in desktop support, help desk, or IT support roles
• Experience supporting Windows 10/11 environments and Microsoft 365 applications
• Strong troubleshooting skills across hardware, software, and basic networking
• Ability to manage multiple priorities and respond effectively to varying deadlines
• Strong communication and interpersonal skills, with the ability to support users of varying technical skill levels
• Ability to work both independently and collaboratively in a team environment

Preferred Qualifications

• Experience with Windows Server environments
• Experience supporting printers and peripheral devices
• Experience in a manufacturing or industrial IT environment
• Relevant certifications (e.g., CompTIA A+, Network+)

Benefits

• Health Management: Access to a health clinic
• Training and Development: Tailored training programs for various roles
• Food: Vending machines with a variety of snacks and food options
• Flexibility: Mobile work is possible