IT Systems Specialist I (7241)

Essential Duties And Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.

Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards.

• Embody the Service Expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.

Develop, Document and Maintain Procedures

Develop, document and maintain procedures for processes related to system usage and configuration.

System Management and Monitoring

Maintains the confidentiality of IT systems, their applications and employees.

• Plan and implement routine upgrades, patching of systems and ongoing release management.
• Troubleshoot areas, place service calls and keep management informed of critical situations.

Physical Demands and Work Environment

• While performing the duties of this Job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds.
• The employee is occasionally required use repetitive movements to complete tasks.
• This job does not require supervisory duties.