IT Systems Specialist

About the role

The IT Systems Specialist plays a crucial role within the IT team, providing technical support to end-users. This position involves troubleshooting and resolving various hardware and software issues.

Responsibilities

• Deliver technical support to end users
• Troubleshoot and resolve a wide range of hardware and software issues
• Leverage IT skills to support Johanson Technology's employees and systems
• Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions
• Aid senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance
• Follow IT documentation and procedures to ensure accurate task completion
• Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution
• Support IT service rollouts, decommissioning projects, and infrastructure changes
• Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches
• Deploy ethernet cabling from patch panels to wall mounts and networked devices
• Configure VPN client software and provide remote user support
• Cook up with HR and department managers on employee onboarding and offboarding processes
• Manage helpdesk tickets to completion and escalate issues when necessary
• Configure and troubleshoot Android and iOS mobile devices
• Setup, configure, and maintain workstations while tracking IT asset inventory
• Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams
• Maintain clean and organized work areas
• Perform additional duties as assigned

Requirements

• High School Diploma or GED
• At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel
• At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components
• At least one (1) year of experience configuring networked devices to be used on a TCP/IP network
• At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11
• Proficiency in documenting support activities, incident reports, and solutions for future reference

Preferred

• An Associate's and/or Bachelor's Degree in Information Technology or a related field
• Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data
• Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks
• Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300)
• Supporting IT equipment in a manufacturing environment
• Communicate in Spanish

Physical and Mental Demands

• Sit
• Use hands to handle or feel and talk or hear
• Frequent lifting and moving up to 10 pounds
• Occasionally lifting and moving up to 25 pounds
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Understanding, counseling, and/or influencing people
• Persuasion or explanation of complex issues in person or by phone

Responsibility for Confidentiality

This position requires confidentiality; the company has many Non-Disclosure Agreements with customers who require confidentiality and occasionally will work with ITAR controlled documents. As such, US citizenship or permanent resident status is required.

Pay

$26.00 - $31.00 per hour