IT Systems Specialist - EHR Systems Specialist Track - School of Dentistry

About the role

Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Specialist - Electronic Health Records (EHR) Systems Specialist Track position. The role provides advanced tier-2/3 technical support across macOS, Windows 11, and mobile endpoint environments using Microsoft Intune, MECM, JAMF, and automated Windows Operating System Deployment (OSD). Operating under limited supervision, the position ensures continuous clinical, academic, and administrative technology operations within a specialized dental healthcare framework, serving as an operational support specialist for clinical Electronic Health Record (EHR) systems, 2D PACS imaging support, and connected clinical communications platforms, while serving as a secondary backup for instructional technology and classroom support.

Unit: School of Dentistry, Department of Information Technology. FLSA Exempt status; 40 hours per week; not a restricted position; ORP not eligible; fully onsite work arrangement.

Responsibilities

• Maintain, image, deploy, and troubleshoot macOS, Windows 11, and mobile device endpoints using Microsoft Intune, MECM, JAMF, and custom PowerShell/shell scripts.
• Resolve escalated IT service tickets, perform root-cause problem analysis, and initiate corrective technical actions.
• Serve as technical liaison between clinical users, academic staff, vendor engineering teams, and central IT Services.
• Provide backup support for instructional technologies, AV equipment, and lecture hall operations during live academic events.
• Support and maintain enterprise EHR (axiUm) and digital imaging level 1 and level 2 (MiPACS) support tickets.
• Assist and troubleshoot the configuration, updating, and troubleshooting of integrated companion applications including RingCentral (VOIP/telehealth), Volatia (language interpretation services), and DrFirst (e-prescribing).
• Coordinate and assist with user access workflows as well as level 1 and level 2 support inquiries.
• Assist with conducting technical training and workflow documentation for clinical faculty, residents, and staff.

Work Schedule

Availability during normal business hours is required (typically between 7:30 AM and 4:30 PM). At times, this position may require availability outside of normal clinic hours for endpoint upgrades, system upgrades, and maintenance. Must be able to demonstrate OSHA‑compliant lifting techniques for equipment up to 50 l