IT Systems Analyst - Digital Dentistry Hardware & Imaging Specialist - School of Dentistry

We need to output HTML fragment with sections: h3 for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: Advertising Summary (maybe About the role). Duties & Responsibilities (Responsibilities). Working Hours & Conditions (Schedule). Qualifications (Minimum Qualifications, Preferred Qualifications). Benefits (Benefits). Salary Range (Pay). Also maybe Skills? Not explicitly separate; but we could embed skills within responsibilities/qualifications. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include only sections with real content. So we can have: About the role (from Advertising Summary). Responsibilities (Duties & Responsibilities). Qualifications (Minimum and Preferred). Benefits (Benefits). Pay (Salary Range). Schedule (Working Hours & Conditions). Possibly Skills not separate; we can omit. Requirements maybe same as Qualifications; but we can combine. We'll not duplicate. We need to preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits, and

  for prose. We must not repeat job title as heading. Do not put Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO etc. There's none. We need to output only HTML fragment. Let's extract content. About the role: The Advertising Summary paragraph: "Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst – Digital Dentistry Hardware & Imaging Specialist position. Unit: School of Dentistry Department: Information Technology". Also later repeated: "Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst - Digital Dentistry Hardware & Imaging Specialist." We'll combine but not duplicate. We'll produce a paragraph summarizing the role: maybe include unit and department. Responsibilities: The "Core Endpoint Engineering & System Administration (50%)" and "Specialized Digital Dentistry Hardware & Imaging Operations (50%)" sections. We'll list bullet points. We need to preserve all details: list each duty. Let's extract bullet-like sentences: From Core Endpoint Engineering & System Administration (50%): - Enterprise Management: Maintain, image, configure, deploy, and troubleshoot macOS, Windows 11, and mobile device endpoints using enterprise management tools including Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Microsoft Entra ID, Active Directory, Quest KACE, and Jamf Pro. - Automation & Scripting: Utilize custom PowerShell and shell scripts for endpoint automation, configuration, and advanced technical troubleshooting. - Tier-2/3 Technical Support: Resolve escalated Tier-2/Tier-3 IT service tickets, conduct root-cause analysis, and execute corrective technical actions. - Liaison & Collaboration: Serve as a technical liaison between clinical users, academic faculty, vendor engineering teams, and central IT Services to resolve complex application and hardware integration issues. - Instructional Tech Backup: Provide secondary backup support for instructional technologies, AV equipment, and lecture hall operations during live academic events. - Documentation: Document standard operating procedures, technical workflows, and knowledge base articles in Google Drive and Confluence. From Specialized Digital Dentistry Hardware & Imaging Operations (50%): - Digital Dentistry Lab & Clinical Hardware: Maintain, calibrate, and troubleshoot specialized clinical and lab hardware, including 3Shape Trios intraoral scanners, Dentsply 3D printers, and CAD/CAM milling units. - 3D Extraoral Diagnostic Imaging: Manage 3D extraoral imaging equipment and software, supporting Carestream and Romexis Cone Beam Computed Tomography (CBCT) diagnostic systems. - Direct Digital Radiography: Configure, calibrate, and repair direct digital radiography hardware, specifically XDR and Dexis intraoral sensors and cameras. - Hardware Driver & Interface Integration: Perform preventative maintenance, hardware driver integration, and interface troubleshooting between clinical imaging software/PACS ecosystems and endpoint workstations. - Vendor Operations: Work directly with specialized dental equipment vendors to escalate and resolve complex software, firmware, and hardware integration challenges. We'll put these as

  • items. Qualifications: Minimum Qualifications and Preferred Qualifications. Minimum Qualifications paragraph: "Bachelor’s degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education, training, and practical IT support experience. Demonstrated proficiency in supporting and troubleshooting macOS, Windows 11, mobile OS platforms, enterprise imaging via Windows Automated Operating System Deployment (OSD), and management suites (Microsoft Intune, MECM, JAMF, Active Directory, BitLocker, FileVault). Hands-on experience writing and modifying basic shell or PowerShell scripts for endpoint automation and system troubleshooting. Strong analytical decision-making skills with a proven track record of independently performing root-cause analysis and resolving complex technical issues beyond help desk scope. Experience working with generative AI tools for advanced technical troubleshooting, scripting, and efficiency. Excellent interpersonal and business process skills to effectively bridge clinical staff, academic faculty, and external technical vendors. Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU." Preferred Qualifications bullet list: - Prior IT support experience in a dental clinic, healthcare, or higher education environment. - Direct hands-on experience with specialized dental equipment and imaging software, including intraoral scanners (Trios), 3D printers, CAD/CAM milling, CBCT systems (Carestream/Romexis), and intraoral sensors (Dexis/XDR). - Knowledge of Electronic Health Records (EHR) (e.g., axiUm), Picture Archiving and Communication Systems (PACS / MiPACS), and clinical software integrations. - Familiarity with HIPAA compliance standards regarding endpoint security, protected health information (PHI), and dental workflow technologies. - Working knowledge of endpoint security, VDI infrastructure (including Citrix), and classroom AV/instructional technology systems. - Experience using enterprise work-order ticketing systems and asset management best practices. We'll put these as
    • . Benefits: Paragraph: "All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more." Pay: Salary Range: "Commensurate, up to $68,000". The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Salary Range. However we must avoid placeholder like "commensurate with experience" but here it's "Commensurate, up to $68,000". That's specific enough? It says "Commensurate, up to $68,000". We'll include. Schedule: Working Hours & Conditions: "Schedule: Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM (with core operational coverage required between 7:30 AM and 4:30 PM). After-Hours Support: Occasional work outside normal business hours is required for endpoint upgrades, system updates, clinical maintenance windows, and imaging deployments. Physical Requirements: Must be able to demonstrate OSHA-compliant lifting techniques for equipment up to 50 lbs." We'll put as paragraph maybe with bullet? It's prose. Now produce HTML fragment with h3 headings and appropriate content. We must not include markdown fences. Let's craft:

      About the role

      Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst – Digital Dentistry Hardware & Imaging Specialist position. Unit: School of Dentistry, Department: Information Technology.

      Responsibilities

      • Enterprise Management: Maintain, image, configure, deploy, and troubleshoot macOS, Windows 11, and mobile device endpoints using enterprise management tools including Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Microsoft Entra ID, Active Directory, Quest KACE, and Jamf Pro.
      • Automation & Scripting: Utilize custom PowerShell and shell scripts for endpoint automation, configuration, and advanced technical troubleshooting.
      • Tier-2/3 Technical Support: Resolve escalated Tier-2/Tier-3 IT service tickets, conduct root-cause analysis, and execute corrective technical actions.
      • Liaison & Collaboration: Serve as a technical liaison between clinical users, academic faculty, vendor engineering teams, and central IT Services to resolve complex application and hardware integration issues.
      • Instructional Tech Backup: Provide secondary backup support for instructional technologies, AV equipment, and lecture hall operations during live academic events.
      • Documentation: Document standard operating procedures, technical workflows, and knowledge base articles in Google Drive and Confluence.
      • Digital Dentistry Lab & Clinical Hardware: Maintain, calibrate, and troubleshoot specialized clinical and lab hardware, including 3Shape Trios intraoral scanners, Dentsply 3D printers, and CAD/CAM milling units.
      • 3D Extraoral Diagnostic Imaging: Manage 3D extraoral imaging equipment and software, supporting Carestream and Romexis Cone Beam Computed Tomography (CBCT) diagnostic systems.
      • Direct Digital Radiography: Configure, calibrate, and repair direct digital radiography hardware, specifically XDR and Dexis intraoral sensors and cameras.
      • Hardware Driver & Interface Integration: Perform preventative maintenance, hardware driver integration, and interface troubleshooting between clinical imaging software/PACS ecosystems and endpoint workstations.
      • Vendor Operations: Work directly with specialized dental equipment vendors to escalate and resolve complex software, firmware, and hardware integration challenges.

      Qualifications

      Minimum Qualifications: Bachelor’s degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education, training, and practical IT support experience. Demonstrated proficiency in supporting and troubleshooting macOS, Windows 11, mobile OS platforms, enterprise imaging via Windows Automated Operating System Deployment (OSD), and management suites (Microsoft Intune, MECM, JAMF, Active Directory, BitLocker, FileVault). Hands-on experience writing and modifying basic shell or PowerShell scripts for endpoint automation and system troubleshooting. Strong analytical decision-making skills with a proven track record of independently performing root-cause analysis and resolving complex technical issues beyond help desk scope. Experience working with generative AI tools for advanced technical troubleshooting, scripting, and efficiency. Excellent interpersonal and business process skills to effectively bridge clinical staff, academic faculty, and external technical vendors. Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

      Preferred Qualifications:

      • Prior IT support experience in a dental clinic, healthcare, or higher education environment.
      • Direct hands-on experience with specialized dental equipment and imaging software, including intraoral scanners (Trios), 3D printers, CAD/CAM milling, CBCT systems (Carestream/Romexis), and intraoral sensors (Dexis/XDR).
      • Knowledge of Electronic Health Records (EHR) (e.g., axiUm), Picture Archiving and Communication Systems (PACS / MiPACS), and clinical software integrations.
      • Familiarity with HIPAA compliance standards regarding endpoint security, protected health information (PHI), and dental workflow technologies.
      • Working knowledge of endpoint security