IT Systems Analyst

About the role

Brooks Instrument, an industry leader in flow and pressure instrumentation for critical applications, is seeking an IT Systems Analyst to be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company operates manufacturing locations in Pennsylvania, Hungary, Malaysia, and Korea, and maintains sales and service offices worldwide. Brooks’ high-tech products serve laboratory and process applications in end markets such as oil & gas, petrochemical, medical devices, wastewater, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a Fortune 200 diversified industrial manufacturer with operations in 56 countries and over 50,000 employees.

Key Responsibilities

• Application Administration & Configuration
  • Administer and maintain core business applications and databases to ensure performance, reliability, and alignment with business processes.
  • Configure application settings, roles, permissions, metadata, and workflow elements.
  • Support system upgrades, patching, enhancements, and feature rollouts.
• Support & Troubleshooting
  • Provide user support for custom-developed SQL applications, Infor CPQ, Therefore Cloud, Siemens Teamcenter, and other business systems.
  • Lead the investigation and resolution of complex application issues, collaborating across technical teams as needed.
  • Maintain documentation, knowledge base articles, FAQs, and job aids.
• Integration & Data Support
  • Monitor and support integrations between systems (e.g., CPQ ↔ ERP, CPQ ↔ CRM, PLM ↔ ERP, DMS ↔ PLM).
  • Analyze SQL databases, validate data mappings, and assist with data transfer between databases.
  • Work with developers or integration partners on API-based workflows, ETL processes, SQL import/extract, and automated data exchanges.
• User Enablement & Training
  • Provide guidance, training sessions, and onboarding for end users and power users.
  • Partner with business teams to ensure workflows and processes are standardized and well understood.
  • Communicate system changes, outages, and new features to the organization.
• Projects & Continuous Improvement
  • Participate in and sometimes lead smaller application enhancement projects.
  • Perform system testing, QA, UAT coordination, and post-release validation.
  • Contribute to long-term application roadmaps and architectural discussions as needed.

Required Qualifications

• Education: Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering Technology, or a related field – OR – comparable experience in enterprise systems.
• Experience:
  • 3–5+ years’ experience working with SQL and stored procedures.
  • 3–5+ years of hands-on experience supporting enterprise business applications.
  • Practical experience administering or supporting systems such as:
    • Databases (e.g., MS SQL, Oracle, PostgreSQL, etc.)
    • PLM Systems (e.g., Siemens Teamcenter, Windchill, etc.)
    • CPQ (e.g., Infor, Salesforce, etc.)
    • Document Management or Workflow applications (e.g., Power Automate, Therefore Cloud, Workato, SharePoint, etc.)
  • Experience supporting integrations, data flow troubleshooting, or API-driven systems.
• Technical Skills:
  • Strong understanding of SQL (queries, views, stored procedures, functions, jobs).
  • Familiar with system administration concepts (roles, permissions, metadata, workflows).
  • Intermediate understanding of system integrations, APIs, ETL flows, or middleware.
  • Familiarity with JSON/XML, REST APIs, CSV import/export, and related data formats.
  • Comfortable working with logs, monitoring tools, and admin consoles.
  • Knowledge of IT change management (ITIL) practices.
• Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Clear communication skills for working with end users and technical teams.
  • Ability to manage multiple priorities and work independently.
  • Solid documentation skills and a disciplined approach to process.
  • Business-facing mindset with the ability to translate requirements into system actions.

Benefits

• Competitive, merit-based salary.
• Health and dental insurance.
• Company Paid Life Insurance.
• Short and Long Term Disability.
• 401K plan with generous company match.
• Vacation, personal days and holidays.
• Continuing education reimbursement program.
• Flexible spending accounts.
• The opportunity to join a well-established yet dynamically changing organization that collaborates as a team to meet customer needs and manage rapid growth in a global marketplace.