IT Systems Specialist (6 - 9 month assignment)
About the role
The IT Systems Specialist plays a crucial role in the IT Team, providing technical support to end users. This position involves troubleshooting and resolving a broad spectrum of hardware and software issues.
Responsibilities
- Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions
- Aid senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance
- Follow IT documentation and procedures to ensure accurate task completion
- Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution
- Support IT service rollouts, decommissioning projects, and infrastructure changes
- Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches
- Deploy ethernet cabling from patch panels to wall mounts and networked devices
- Configure VPN client software and provide remote user support
- Cook up with HR and department managers on employee onboarding and offboarding processes
- Manage helpdesk tickets to completion and escalate issues when necessary
- Configure and troubleshoot Android and iOS mobile devices
- Set up, configure, and maintain workstations while tracking IT asset inventory
- Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams
- Maintain clean and organized work areas
- Diagnose and maintain factory machine computers including legacy Windows systems (95, 98, NT, 2000)
- Perform additional duties as assigned
Requirements
- High School Diploma or GED
- At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel
- At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components
- At least one (1) year of experience configuring networked devices to be used on a TCP/IP network
- At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11
- Proficiency in documenting support activities, incident reports, and solutions for future reference
Preferred
- An Associate's and/or Bachelor's Degree in Information Technology or a related field
- Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data
- Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks
- Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300)
- Supporting IT equipment in a manufacturing environment
- Communicate in Spanish
Benefits
Johanson Technology Inc. offers competitive compensation and benefits. Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE). Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.
Pay
Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE)
Schedule
Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.
Qualifications
Required Education and Experience:
- High School Diploma or GED
- At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel
- At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components
- At least one (1) year of experience configuring networked devices to be used on a TCP/IP network
- At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11
- Proficiency in documenting support activities, incident reports, and solutions for future reference
Skills
Preferred Education and Experience:
- An Associate's and/or Bachelor's Degree in Information Technology or a related field
- Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data
- Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks
- Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300)
- Supporting IT equipment in a manufacturing environment
- Communicate in Spanish
Benefits
Johanson Technology Inc. offers competitive compensation and benefits. Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE). Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.
Pay
Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE)
Schedule
Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.
Contact
To apply, please submit your resume at this link. For more information about Johanson Technology's products, services, and culture, visit our websites at www.johansontechnology.com and www.johansondielectrics.com. Johanson Technology Inc., and Johanson Dielectrics Inc. are EEO/Veterns/Disabled LOCAL CANDIATES ONLY