IT Systems Specialist (5 month assignment)

About the role

The IT Systems Specialist plays a crucial role within the IT team, providing technical support to end-users. This position involves troubleshooting and resolving a broad spectrum of hardware and software issues.

Responsibilities

• Provide technical support to end-users, including troubleshooting and resolving issues with Microsoft 365 applications like Outlook, Word, and Excel.
• Configure and troubleshoot networked devices, including printers, VOIP phones, and managed switches, on a TCP/IP network.
• Install, configure, and troubleshoot Microsoft Windows 10 and 11, and configure apps and settings on smartphones.
• Document support activities, incident reports, and solutions for future reference.
• Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions.
• Support IT service rollouts, decommissioning projects, and infrastructure changes.
• Coordinate with HR and department managers on employee onboarding and offboarding processes.
• Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams.
• Maintain clean and organized work areas, including managing factory machine computers and legacy Windows systems.
• Perform additional duties as assigned.

Requirements

• High School Diploma or GED.
• At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel.
• At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components.
• At least one (1) year of experience configuring networked devices to be used on a TCP/IP network.
• At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
• Proficiency in documenting support activities, incident reports, and solutions for future reference.

Preferred

• An Associate's and/or Bachelor's Degree in Information Technology or a related field.
• Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data.
• Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks.
• Relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300).
• Supporting IT equipment in a manufacturing environment.
• Communicate in Spanish.

Benefits

Johanson Technology Inc. offers competitive compensation and benefits. Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE). Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.

Pay

Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE)

Schedule

Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.