IT Systems & Operations Coordinator (NYC - Hybrid)

About the role

BEAM is seeking an IT Systems & Operations Coordinator to help build and support the technology that powers our mission. This is a collaborative, hands-on role for someone who enjoys solving problems, improving systems, and helping others succeed. You'll contribute across security and compliance, systems administration, and technical support, ensuring our staff have the tools and infrastructure they need to do their best work.

Description of Role

This role offers the opportunity to see firsthand how thoughtful technology can expand educational opportunity. You'll partner with colleagues across the organization to streamline processes, automate repetitive work, and strengthen the systems that support BEAM's students, educators, and staff. Whether you're improving workflows, troubleshooting technical issues, or helping implement new solutions, your work will have a meaningful impact on the organization's day-to-day operations and long-term effectiveness.

Key Duties and Responsibilities

• Tech Systems & Operations (50%)
  • Onboarding and Offboarding
  • End-User Technical Support
  • Process & System Optimization
  • Telecommunication Management
• Training and Documentation
  • Create and manage documentation on enterprise systems, hardware, projects, and technology implementations
  • Collaborate with IT team to tailor guidance and support to department-specific workflows
  • Gather user feedback to identify areas for additional support or training
  • Recommend best practices to optimize productivity and minimize errors
• Summer Program Operations
  • Provide remote support to 150 season staff
  • Manage Google Workspace User and Group administration
  • Set up and manage Slack workspaces and permissions for each summer site
  • Serve as the lead admin for RingCentral phone system
  • Support travel logistics by configuring access to Perk, setting up trip approval workflows, and assigning cost centers
  • Aid in granting access to purchasing platforms, including ezCater, for program-related orders and catering needs
• Security, Compliance, and Business Continuity (25%)
  • Assist with security system configurations and implementation on all BEAM devices and enterprise applications
  • Maintain compliance with data protection regulations and nonprofit industry best practices
  • Support and reinforce IT’s policies and procedures related to data governance and cybersecurity
  • Maintain and enhance workstation security and patch management policies
  • Evaluate and recommend vendors for hardware, software licenses, cloud subscriptions, and other IT services based on technical needs
• Office Operations and Usage (25%)
  • Building Management & Vendor Relations
  • Staff Support

Qualifications

• Experience in IT support or operations coordination, ideally in a remote or nonprofit environment
• Experience using a help desk software system such as Mojo Helpdesk
• Strong interpersonal and communication skills with the ability to work across departments, support individuals with varying levels of technical proficiency, and adapt guidance to meet people where they are
• Strong organizational and project management skills for managing multiple projects, tasks, and systems simultaneously, with attention to detail and follow-through
• Experience with cloud-based platforms such as Asana, Google Workspace, RingCentral, Slack, etc.
• Ability to troubleshoot basic and intermediate hardware issues both remotely and in-person
• Ability to follow standard operating procedures (SOPs) and document processes clearly
• Adaptable and comfortable supporting both technical and operational tasks
• Awareness of industry standard cybersecurity principles, especially in SaaS environments

Physical Demands

Must be able to perform the essential functions of the job, with or without reasonable accommodation (sitting, standing, occasional lifting, etc.).

Application Process

The application process includes submitting a resume and responses to a few short application questions via our online portal. Next steps include a short 30-minute phone interview and/or sample projects, followed by a final interview with the team. Applications are reviewed on a rolling basis until the position is filled.

Salary, Benefits, and Other Details

The salary range for this position is $63,800-$78,650. BEAM provides a number of benefits including flexible working hours, health, dental, and vision benefits, 12 paid holidays, and 15 days of paid annual leave to start, increasing by one day for each year worked for your first 5 years of employment.