Solutions Engineer (Hybrid - NYC)

About the role

Your role at Dynatrace is to be a key member of the Dynatrace sales engine and provide excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. You will be responsible for executing great demos, managing Proof of Concepts (POCs), building key relationships with Dynatrace's customers, and completing Request for Information (RFI) and Request for Proposal (RFP) documents.

You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, Customer Success Managers (CSMs), and marketing.

Must live in or near New York City. Will work a flexible hybrid model.

About you:

• An ambitious, confident, and self-motivated individual with previous SE experience or another technical customer-facing role.
• A passionate individual who is excited about innovative technology, technical sales, and articulating value to customers and prospects.
• An excellent team player with the ability to work across all disciplines.
• An individual with excellent communication and presentation skills who can communicate technical value into business value.
• Someone with 5+ years of experience with observability or application performance management technologies and techniques.
• An individual who can troubleshoot technical issues to produce a working outcome and manage this process.
• An individual who can manage a number of projects simultaneously, work with a number of different sales people, and support other SEs where needed.
• An individual with a strong desire to grow professionally, adapt to an ever-changing environment, and be coachable.
• An individual who can travel up to 30% of the time.

Responsibilities:

• Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
• Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
• Present Dynatrace’s vision to our customers C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to our customers during key marketing events. Ensure key demonstrations are delivered by you or a team member at demonstration booths.
• Gather, qualify, and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs.
• Work with internal sales team, partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach).

What will help you succeed

• A Bachelor’s degree in Computer Science or equivalent education or experience required.
• 5 years of experience within the observability space.

Minimum Requirements:

• A Bachelor’s degree in Computer Science or equivalent education or experience required.
• 5 years of experience within the observability space.

Preferred Requirements:

• Experience with web technologies such as HTML, CSS, and JavaScript.
• Experience with programming/scripting side technologies such as Java, .NET, PHP, Go, Node.js, and database.
• Advance knowledge of Operating Systems (OS), including Windows and Linux.
• Experience with DevOps or Site Reliability Engineering practices.
• Knowledge with cloud platforms, including AWS, Azure or GCP.
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines.
• Experience with automation like Ansible, Puppet, Terraform, etc.

Compensation and Rewards

The base salary range for this role is $154K - $190K (must live within, or perform work from, a location that is within a 45‑mile radius of New York City). When determining your salary, we consider your experience, skills, education, and work location.

Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.

We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com.

Dynatrace participates in E-Verify, participant information in English and Spanish.

EEO is the Law. To be considered for this position, please upload your resume/CV.