IT Systems Engineer- Contract

About the role

The IT Systems Engineer will support a major site expansion project in Clayton, NC, joining a cross-functional IT Infrastructure team providing Tier 1-2 operational support and maintaining and administering site IT systems.

Responsibilities

• Install, troubleshoot, and resolve issues with network devices (switches, routers, firewalls, WAPs) and infrastructure systems (monitoring tools, network management systems)
• Provide Tier 1-2 network support and server administration for onsite Windows virtual servers, including after-hours and ad-hoc production support
• Provide Tier 1 support for the site ERP system (SAP), including iDoc monitoring, analysis, and resolution; act as liaison between site end users and HQ SAP support
• Support hands-on hardware/software work, including server room and patch room build-outs
• Operate network equipment and systems in compliance with FDA regulations governing computer-based information and automation systems
• Maintain network and infrastructure documentation per corporate requirements
• Cook up with equipment and service vendors on troubleshooting, installations, and reliability improvements
• Follow all safety requirements (PPE, lockout/tagout, confined space) and cGMP procedures; maintain training readiness

Requirements

Bachelor's degree in Computer Science, IT, or related field; OR Associate's degree plus 7 years of experience implementing and administering networks in a medium-to-large enterprise environment with Windows virtual server support

• Networking certification (CCNA, CCNP) preferred
• Strong knowledge of networking principles; experience troubleshooting and documenting network devices and infrastructure systems
• Experience supporting Windows-based virtual servers
• Familiarity with FDA-regulated environments, IT network security implementation, and system life-cycle development preferred

Qualifications

Strong customer service orientation and ability to coordinate across networking, infrastructure, and application teams

Skills

• Strong customer service orientation
• Able to coordinate across networking, infrastructure, and application teams

Benefits

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