IT Systems Engineer

About the role

Covera Health is looking for an IT Systems Engineer to help scale and support the technology that powers our growing organization. In this hands-on role, you’ll own day-to-day IT operations across endpoints, SaaS platforms, identity systems, networking, and user support while helping improve the reliability, security, and maturity of our internal IT environment.

Responsibilities

• Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support.
• Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried.
• Support the Medmo migration across email, Slack, shared tools, services, and user access workflows.
• Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications.
• Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control.
• Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements.
• Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability.
• Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support.
• Automate repetitive IT workflows where possible to reduce manual work and improve consistency.
• Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness.

Requirements

• 3–5+ years of experience in IT support, systems administration, or a similar hands-on technical support role with the ability to operate independently.
• Strong Mac and Windows troubleshooting experience, including laptops, operating systems, software support, access management, and user-facing technical issues.
• Experience managing user lifecycle workflows, including onboarding, offboarding, provisioning, deprovisioning, and account management.
• Hands-on administration experience supporting platforms such as Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and related SaaS applications.
• Experience managing identity and access systems, including SSO, MFA, Google Identity, Azure/Entra federation, least privilege access controls.
• Experience supporting endpoint management, MDM platforms, device compliance, patching, inventory management, and endpoint security tooling.
• Working knowledge of networking fundamentals, including VPNs, DNS, remote access, connectivity troubleshooting, and on-premise networking support.
• Familiarity supporting security and compliance practices in HIPAA- and SOC 2-aligned environments.
• Experience automating repetitive IT workflows using Bash, PowerShell, Zapier, or similar scripting and automation tools.
• Strong communication skills with the ability to support both technical and non-technical users professionally and effectively.
• Willingness and ability to support the Secaucus, NJ datacenter as needed, including occasional onsite visits for hardware, networking, or infrastructure support.