IT Systems Engineer
About the role
This role is hands-on and technical, with a focus on automation, integrations, and cleaning up some of the complexity that’s built up as we’ve grown. In the near term, you’ll spend most of your time building scripts and improving workflows while leveraging AI, and helping us reduce tool sprawl and vendor noise. Over time, we’re looking for someone who can help bring more structure and long-term thinking to how our team operates.
Responsibilities
- Design, build, and maintain automation workflows across core IT systems
- Lead tool consolidation and SaaS lifecycle improvements
- Own and improve vendor management processes including procurement, renewals, intake, and documentation
- Partner with Security, Compliance, and People Operations on cross-functional workflow optimization
- Build and maintain integrations between systems such as Okta, Google Workspace, Slack, MDM, and ITSM
- Contribute to and help enforce IT documentation standards
- Identify and address tech debt especially in high-friction workflows
- Help shift IT from reactive support to a proactive, strategic partner
Requirements
Technically strong: Fluent in scripting (Bash, Python, etc.), APIs, and automation platforms like Workato or Zapier
Process and project-oriented: Skilled at designing and implementing scalable systems
AI and Automation Expertise: Able to leverage generative AI tools to improve IT workflows and automation
Cross-functional communicator: Comfortable collaborating with other teams and and other stakeholders
Hands-on: Willing to roll up your sleeves and build, implement, and maintain critical systems
Proactive and strategic: Able to focus on immediate needs while aligning with long-term IT goals
Documentation-forward: Values clarity and scales knowledge effectively within the team
Qualifications
Experience with scripting languages (Bash, Python, etc.)
Experience with automation platforms like Workato or Zapier
Experience with SaaS tool management and vendor relationships
Experience with integrations between systems such as Okta, Google Workspace, Slack, MDM, and ITSM
Experience with IT documentation and standards
Experience with identifying and addressing tech debt
Experience with cross-functional collaboration
Experience with proactive and strategic IT operations
Experience with documenting IT systems, processes, and automations
Skills
Scripting (Bash, Python, etc.)
Automation platforms (Workato, Zapier)
SaaS tool management
Vendor relationships
System integrations (Okta, Google Workspace, Slack, MDM, ITSM)
IT documentation and standards
Tech debt identification and resolution
Cross-functional communication
Proactive and strategic thinking
Documentation creation and maintenance
Benefits
Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
The San Francisco, CA base pay range for this role is $116,000.00 - $174,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location.