IT Systems Engineer

Primary Duties And Responsibilities

• Ensures all phases of network and systems administration are properly coordinated, monitored, documented, tracked and overall maintained at an optimal functional/performance level.
• Configures network devices and performs systems maintenance and upgrades.
• Provides hands-on troubleshooting of complex technical system issues/problems by working with other IT Department members, other firm administrative departments, consultants, vendors, or others deemed necessary to address an assigned incident or problem.
• Utilizes an incident tracking system to document all requests and issues reported by employees.
• Works with and manages assigned vendors, service providers, or consultants to help maintain systems and services, resolve support incidents, and complete projects.
• Helps develop and advises the Manager on the IT procedures and policies required to perform the duties of the firm’s IT Department.
• Adheres to all IT and Firm policies, procedures, standards and guidelines.
• Remains current with the latest technologies and system security best practices.
• Performs other duties as assigned by the Manager or the Chief Information Officer.

Requirements

• Bachelors’ Degree and a minimum of four years of IT infrastructure support services experience required, or a combined equivalent of education, certifications and demonstrated work experience.
• Experience providing IT services in a law firm is preferred.
• Project management and multi-office/location experience required including various sized projects and methodologies, or a commensurate track record of support roles that would indicate full understanding of IT Infrastructure in a complex network environment.
• Strong technical knowledge and experience with more than one of the following: Microsoft Exchange, Mimecast, SMTP, Messaging administration, VMWare and SAN technologies, Cisco LAN/WAN routing, switching, and telephony, Azure or other IaaS, DRaaS, or SaaS solutions for enterprises.
• Strong technical knowledge of servers, LAN/WAN, VoIP, messaging, MSFT AD, IT security, data storage, IIS, SQL, virtualization, systems/network monitoring, cloud/SaaS, Business Continuity, remote access solutions, and mobile device management.
• Substantial analytical, evaluative, and problem-solving skills with a keen attention to detail.
• Strong ability to effectively prioritize work/projects and execute tasks in a high-pressure environment.
• Excellent written and oral communication skills.
• Exceptional interpersonal and customer service skills.
• Highly self-motivated and self-directed.
• Ability to work effectively in a team environment.