IT Systems Analyst Lead

Your Impact

• Plan, design, and execute enterprise-level software upgrades across business-critical systems
• Strong working relationship with Oracle and SQL Database Administrators
• Familiarity with Windows and Linux environments
• Coordinate and implement system patching to ensure security compliance and system stability
• Develop and maintain comprehensive upgrade documentation, rollback procedures, and post-implementation validation protocols
• Conduct impact analysis and risk assessments for all system changes, upgrades, and patches
• Lead change management activities following ITIL methodology to minimize business disruption during upgrades

Technical Leadership & Collaboration

• Communicate with customers and IT colleagues in a timely manner to deliver technical solutions to business requirements
• Utilize ITIL methodology and ServiceNow software to track and manage incidents, changes, problems, tasks, and demands
• Execute configuration, maintenance, and testing of software based on approved designs
• Advise business analysts, business stakeholders, and cross-functional technology teams on best practices to execute business requirements

System Integration & Development

• Working knowledge of Boomi, SSIS, SFTP or other integration methods
• Practical use of Agile and Waterfall methodologies

Support & Quality Assurance

• Serve as a Subject Matter Expert (SME) through incident management, support escalations, and knowledge management use cases
• Develop unit test plans and test cases to ensure configurations are well executed before deploying into production
• Serve as partner to end users in the best solution design to execute technical requirements
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation
• Other duties as assigned
• Regular attendance is required

Minimum Qualifications

• Five (5) or more years of experience in the field or in a related area
• Development, documentation, process flows, manage multiple tasks, ITSM, troubleshooting, configuration, operations systems, database, messaging, API, system integration, testing, release planning
• Written and verbal communication, customer service, stakeholder alignment, relationship building, time management, team collaboration, leadership, coaching, mentoring, public speaking, delegation

Standout Qualifications

• Familiarity with ERP packages like JD Edwards, SAP, Infor LN or similar products
• Integration tools like Boomi, SFTP, SSIS
• Experience in a Discrete Manufacturing environment
• Strong relational database knowledge and reporting capabilities
• System upgrade and patch management experience across multiple platforms
• Development, documentation, process flows, and ability to manage multiple tasks
• ITSM tools, troubleshooting, configuration, and operations systems management
• Database management, messaging, API development, and system integration
• Testing, release planning, and version control systems

Pay

$103,300.00 - $177,700.00