IT Systems Analyst IV (IT Workday Grants & Customer Accounts/Contracts Support Analyst)

About the role

The University of Louisville is seeking an IT Systems Analyst IV (IT Workday Grants & Customer Accounts/Contracts Support Analyst).

Responsibilities

• Partner with customers to analyze, design, test, implement, and maintain Workday Grants & Customer Accounts/Contracts solutions.
• Provide project support as needed to areas within Grants & Customer Accounts/Contracts and other relevant business areas as needed.
• Provide advanced analysis of business data and offer detailed analysis and solutions that can be acted upon.
• Support Grants & Customer Accounts/Contracts/Procurement staff regarding issues related to the associated mission, vision, and policies or resource allocation as it relates to Workday.
• Partner with others in the organization to interpret and manage business reports and analysis in an effort to identify areas for improvement and document and implement recommended changes.
• Provide design, configuration, and troubleshooting services (functional and technical) for Workday Grants & Customer Accounts/Contracts solution.
• Provide troubleshooting support for functional and technical production issues, unexpected results, and process flaws including coordinating with Workday using their case management system.
• Collaborate with functional and technical stakeholders to optimize business processes (including Workflow/security).
• Collaborate with functional stakeholders to build reporting (basic and advance calc fields/all reporting types).
• Aid in researching new capabilities within Workday.
• Support regression testing and introduction of required changes as new Workday releases are introduced.
• Assist in the design and configuration of new Workday enhancements as they are made available with each new release.
• Develop expertise in the departmental use of Workday Grants & Customer Accounts/Contracts and serve as the point of contact for end users on proposed process and application changes.
• Consult with customers to conduct analysis on Grants & Customer Accounts/Contracts business processes to help identify needs and facilitate finding solutions to those needs.
• Proactively identify customer strengths and weaknesses and suggest areas of business process improvement.
• Propose solutions to Grants & Customer Accounts/Contracts problems and consider timeliness, effectiveness, and practicality in addressing customer needs.
• Identify potential process improvements through data analysis that identifies inefficiencies, redundancy, and unleveraged system functionality.
• Coordinate the testing of maintenance and new functionality with business units.
• Prepare detailed systems documentation.
• Collaborate with business intelligence staff to ensure that reporting needs are included in system design and assist with the development and review of new reports and dashboards.
• Continuously increase technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc.

Requirements

• Bachelor's degree in Computer Science or a related field and six (6) years of relevant experience or an equivalent combination of education and experience.

Qualifications

• Experience with Workday Grants & Customer Accounts/Contracts functionality.

Skills

• Technical skills in Workday Grants & Customer Accounts/Contracts.

Benefits

Compensation will be commensurate to candidate experience.

Pay

Will be commensurate to candidate experience.

Schedule

This is a full-time position. Remote applicants welcome.