IT Systems Analyst I

About the role

The Graduate School’s IT Systems Analyst I at the University of Louisville serves as the primary technical subject matter expert and administrator for the organization’s Graduate Slate Customer Relationship Management (CRM) platform, managing operational workflows across the entire recruitment and enrollment lifecycle. This admissions role oversees daily database administration, project development, and configuration while ensuring seamless data imports, exports, and data integrity. As the core technical contact, the analyst provides essential staff training, resolves complex system inquiries, and delivers ongoing troubleshooting support. Successful candidates will leverage strong analytical skills, technical expertise, and a proactive mindset to continuously evaluate operations, recommend innovative system capabilities, drive organizational efficiency, and proactively recommend and implement new Slate features. Please note that any selected candidate's hire date may be effective no earlier than January 5, 2027.

Responsibilities

• Serve as the "Slate Captain" ensuring day-to-day CRM administration, end-user training, and functional system configurations to align with enrollment goals and policies.
• Build and maintain Slate components, including recruitment events, dynamic forms, communication templates, drip campaigns, and portal layouts using HTML, CSS, and JavaScript.
• Run, modify, and review queries, configurable joins, and reports to monitor funnel metrics and provide data for decision-making.
• Design, test and maintain processing pipelines, decision queues, reader workflows, and decision-release rules to ensure operational efficiency.
• Act as the secondary administrator for major enterprise systems (such as PeopleSoft and related integrations).
• Assist with maintaining bidirectional data integrations, Application Programming Interface (API) connections, field mapping, automated Secure File Transfer Protocol (SFTP) pipelines, and vendor file exchanges between Slate and connected systems (e.g., PeopleSoft, Boomi, CAS).
• Assist with the execution of advanced protocols and routine record reconciliations to resolve duplicate IDs, matching errors, and synchronization conflicts between systems.
• Conduct routine audit of Slate configurations, data structures, and departmental workflows to identify operational bottlenecks.
• Stay informed on new Slate software features, platform updates, and best practices to support continuous operational improvements.
• Manage user access requests, troubleshoot routine platform issues, and create and maintain system documentation and Standard Operating Procedures (SOPs).

Requirements

Minimum Requirements: Bachelor's degree in Business, Computer Science or a related field or an equivalent combination of education and experience. Grade 6 (Salaried)

Qualifications

Preferred Qualifications: Three or more years experience as a primary Slate CRM administrator or "Slate Captain" in higher education. Strong background in enrollment management operations, data analytics, and