IT SYSTEMS ANALYST I

Examples of Duties

• Analyzes, designs, and programs requested modifications to existing software applications.
• Affords assistance in programming implementation and testing of new software application programs.
• Affords assistance in system upgrades and the addition of new software tools and programs.
• Performs periodic system maintenance functions on software applications utilizing Change Management best practices.
• Collaborates and participates in project planning and implementation activities, demonstrating the ability to stay organized, manage multiple tasks, meet deadlines, and effectively communicate project status, issues, requests, and solutions to stakeholders.
• Ensures compliance with the City code and procurement policies and procedures by reviewing and monitoring procurements conducted by any designee, department or official.

Typical Qualifications

• Considerable knowledge and understanding of SQL programming, including SQL Report Services (SRSS), C# programming, and modern software development tools and practices.
• Knowledge of current computer technology, software, communication and related electronic equipment.
• Knowledge of Microsoft Active Directory services including user and group management.
• Knowledge of municipal government operations, practices, and procedures is preferred.
• Ability to read programming code and follow logic.
• Ability to learn and use new hardware, software and peripheral techniques.
• Ability to manage the proper testing and installation of significant software application programs and related interfaces.
• Ability to prepare and present clear and concise reports.
• Ability to establish and maintain an effective working relationship with other employees, City officials, and the general public.
• Ability to work effectively within a law enforcement environment, demonstrating respect for chain-of-command authority and strict adherence to established procedures and operational security requirements.
• Ability to handle sensitive and confidential criminal justice information in compliance with Criminal Justice Information Services (CJIS) security policies and applicable regulations, including information maintained within law enforcement Records Management Systems (RMS).

Desired Experience and Training

• Graduation from an accredited four year college or university with a Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• A minimum of five years experience in management information systems with increasing responsibility in program development and installation of computer software.
• A minimum of one (1) year of experience working in a professional Information Technology environment utilizing a Helpdesk or IT Service Management (ITSM) ticketing system to log, track, prioritize, and document service requests, incidents, and problem resolution while following established IT support and change management procedures.
• Knowledge of cloud computing platforms such as Microsoft Azure or Amazon Web Services (AWS) is preferred.
• Experience or familiarity with programming or scripting in additional platforms or operating systems, such as Python, PowerShell, or Linux-based environments, is considered a plus.

Required Question

• 01 Have you graduated from an accredited college or university with major course work in management information systems or related field? YesNo
• 02 Do you have a valid driver's license? YesNo
• 03 How many years of experience do you have with SQL programming, including SQL Report Service (SRSS)?NoneLess than one yearMore than one yearMore than two yearsMore than five years
• 04 How many years of experience do you have with C# programming? (C#, C Sharp, Microsoft C#, .NET / C#, ASP.NET C#, C# .NET Developer)NoneLess than one yearMore than one yearMore than two yearsMore than five years
• 05 Which of the following industry-standard Information Technology / Programming and Development / PC Support / Networking / Cybersecurity certifications do you currently have? (Select all that apply)NoneMicrosoft SQL Server CertificationOracle Database CertificationMySQL CertificationCompTIA A+CompTIA Network+CompTIA Security+CompTIA CySA+CompTIA PenTest+CompTIA CASP+Cisco CCNACisco CCNP SecurityCEHCHFIGSECOSCPCISMCISSP
• 06 This position requires all applicants to complete an on-site, 100-question multiple-choice assessment test related to PC Tech/Support topics. Are you willing to participate in this test? YesNo
• 07 This position requires on-site work within the City of Plantation city limits. Remote or hybrid work arrangements are not offered. Are you able to meet this requirement? YesNo
• 08 This position requires obtaining an ITIL Foundation certification (current version) within one (1) year of hire date. Are you able to meet this requirement? YesNo
• 09 Do you claim Veteran's Preference? (Check "no" if this does not apply.) YesNo
• 10 If you answered "Yes" to Veterans Preference above, did you attach your DD-214 - MEMBER 4 form, the Veterans' Preference Certification, FDVA form VP-1 and, if applicable, other certification forms. Please see Veterans Preference link on the Employment page for additional information. Failure to attach these documents will result in no Veterans Preference being given. (Check "NA" if this does not apply.) YesNoNot Applicable