IT Systems Analyst I

About the Role

Crane Aerospace and Electronics has an exciting opportunity for a Systems Analyst I at our Lynnwood, WA or the Burbank, CA location. This is an on-site position that can sit in either location.

About Crane

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains.

Responsibilities

• Provide Client Services support as assigned from ticketing systems, Hotline, or other methods.
• Act on ITSM incident and service requests that fall into Identity and Access Management ITSM queue.
• Fulfill end user requests that need access to respective / various enterprise applications and systems that interconnect and integrate with AD.
• Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics policies.
• Purchase new/additional software licenses to match engineering requirements, usage, and ensure timely existing license renewal.
• First layer of support of IT Operations related questions and helps triage questions to more senior team members.
• Maintain Software Licensing records to ensure continued compliance with license terms.
• Create and maintain records relating to software purchasing, including order receipts, users, cost centers.
• Test and troubleshoot applications for assigned area utilizing the appropriate procedures and technologies.
• Interface with suppliers and users to ensure standard software and applications meet specified functional requirements.
• Support and maintain custom applications as well as support roadmaps for tools consolidation and upgrade.
• Provide support for project planning, implementation and training for new applications and upgrades.

Minimum Qualifications

• Experience: 1+ years of experience in system administration, including server application installations, configuration, and maintenance
• Knowledge: Technical knowledge of computer equipment operation, testing, and maintenance, software installation, upgrading, and support. Microsoft operating systems, computer deployments
• Skills/Abilities: Strong customer service skills; Strong problem solving and decision-making skills; Self-driven and self-directed with a great attitude; Excellent communication skills; Strong interest in efficiency and continuous improvement; Skilled in use of Microsoft Office products, Word, Excel, etc.
• Education/Certification: High School Diploma
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications

• BS degree in Computer Science, Engineering or related field
• Previous experience with engineering tools

Working Conditions

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Flexible and willing to work overtime and weekends as needed
• Requires approximately 15% travel to support customers
• Physical Demands: Standing: 10%; Sitting: 90%; Lifting (in pounds): up to 25 pounds; Pushing (in pounds): up to 25 pounds; Workspace: cubicle/desk

Benefits

• Health care, dental or life insurance starting the first day of the month
• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year
• 401k Retirement Plan: 401k plan with company match
• Education Reimbursement: eligible after 6 months of employment

Pay

Salary Range: $33.48 - $44.33 Hourly USD. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.