IT Systems Administrator - Kirkland, WA

Base salary: $80,000 to $112,500 annually, depending on experience.

About the role

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, we seek a Systems Administrator to maintain, upgrade, and manage our software while supporting Level I & Level II staff, desktop operating system images, virtual desktop interfaces, and mobile devices.

Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Responsibilities

Device & Endpoint Management

• Manage and support all aspects of Ziply Fiber’s MDM Solution, Intune, including enrollment, compliance, and software distribution to mobile devices, tablets, MacOS devices, and workstations.
• Manage monthly patching cycle for workstations and MacOS devices to stay within security policies.
• Perform regular backups on workstations and ensure data integrity and recovery.
• Create, manage, and deploy desktop operating system images, including creation of Auto Pilot grouping and imaging.
• Learn and implement package delivery process for “Company Portal.”
• Learn and triage any Mac-related issues in the enterprise.
• Assist senior IT administrators with project implementation.

Security & Compliance

• Work closely with the Cyber Security team to implement appropriate security measures ensuring Ziply Fiber’s security health and regulatory compliance.
• Set up and manage SaaS Print Server for the enterprise via Printer Logic/Vasion, including onboarding additional printers to security specifications.

IT Operations & Support

• Maintain up-to-date documentation of IT processes and system configurations.
• Evaluate and recommend new technologies to enhance the company's IT environment.
• Handle all escalated hardware or software troubleshooting tickets from the help desk.
• Provide baseline KPIs for the enterprise, including weekly updates on all KPIs.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Provide 24/7 on-call support in a weekly team rotation.

Executive Support

• Provide white-glove support to the executive suite.
• Be available for on-site support in Everett, WA or Kirkland, WA.
• Image and deploy director-level hardware with white-glove support.

• Perform other duties as required to support the business and evolving organization.

Requirements

• High school diploma or GED.
• Minimum of one (1) year of experience with a Master Data Management (MDM) solution.
• Proven experience as a System Administrator, Network Administrator, or similar role.
• Experience with enterprise-level support of printers.
• Experience with virtualization (VMware, Hyper-V) and cloud computing.
• Intermediate knowledge of Android & iOS.
• Proficiency in Windows Server, Windows OS, Mac OSX, Active Directory, O365, and Exchange.
• Familiarity with ITIL-based incident management and supporting remote users.
• Experience optimizing processes and creating comprehensive training materials.
• Comprehension of how various IT systems communicate and collaborate.
• Willingness and ability to work on-call and adapt to flexible scheduling as needed.

Preferred Qualifications

• A+, N+, CCNA, ITIL, or equivalent certifications.

Skills

• Ability and desire to stay knowledgeable in new and changing technology.
• Self-motivated to identify issues and develop appropriate resolutions.
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement plan.
• Flexible spending account.
• Paid sick leave and paid time off.
• Parental leave.
• Quarterly performance bonus.
• Training, career growth, and education reimbursement programs.

Work Authorization

Applicants must be authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

• Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most time is spent sitting in a comfortable position with frequent opportunity to move about.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
• Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber.