IT Systems Administrator

About the role

A position at Xcel Energy could be just what you’re looking for. The Systems Administrator is responsible for administering system maintenance and configuration based on work direction given by senior level team members. They act as a technical owner on the respective systems they are assigned. They are responsible for operation and maintenance of existing systems and/or infrastructure. They collaborate with users and technical teams to support incident resolution, systems monitoring, and problem analysis. They assist in deployment of system changes, and assist senior team members with projects or systems.

Responsibilities

• Operational Support - Install, modify, document, and maintain system configuration and changes. Analyze system requirements and performance to optimize systems configuration for stability. Develop scripts and automate routine tasks.
• Problem Management - Investigate and resolve problems involving complex systems. Provide problem identification for production incidents. Identify and implement solutions to production incidents. Identify and resolve production alerts. Provide support for systems testing and validation activities. Contribute to problem reviews.
• User Support - Provide contextual and technical information to users. Assist users in identifying difficult technical problems and devising solutions. Advise users on available approved technologies. Translate user requirements into technical solutions.
• Communications - Clearly and concisely communicate operational status whenever requested. Actively participate in status meetings. Prepare written status reports and responses to customer inquiries. Participate in meetings/communications with vendor partners.

Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Five years of related functional experience.
• Demonstrated strong business and technical acumen and aptitude.
• Basic knowledge of one or more core technologies (e.g. Servers, Hosting Platforms, Network Circuits, API's).
• Detail oriented, with ability to demonstrate strong adherence to procedure and protocol for operational support service tracking/ticketing.
• Strong communication skills, effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

Qualifications

• 2+ years of experience on Windows Team at Xcel Energy.

Skills

• Technical proficiency in core technologies (e.g. Servers, Hosting Platforms, Network Circuits, API's).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA)
• Limited-Purpose FSA
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Pay

The anticipated starting base pay for this position is: $73,700.00 to $104,633.33 per year

Schedule

N/A