IT Systems Administrator - Everett, WA

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

About the role

The IT Systems Administrator will maintain, upgrade, and manage our software. The ideal candidate will support Level I & Level II staff, desktop operating system images, virtual desktop interfaces, mobile devices, and mobile device software, applying advanced technical knowledge to identify and resolve complex problems. This role ensures the integrity and support of a variety of IT-related systems.

Responsibilities

• Device & Endpoint Management
  • Manage and support all aspects of Ziply Fiber’s MDM Solution, Intune, including enrollment, compliance, and software distribution to mobile, tablets, MacOS devices, and workstations.
  • Manage monthly patching cycles for workstations and MacOS devices to stay within security policies.
  • Perform regular backups on workstations and ensure data integrity and recovery.
  • Create, manage, and deploy desktop operating system images, including Auto Pilot grouping and imaging.
  • Learn and implement the package delivery process for “Company Portal.”
  • Learn and triage any Mac-related issues in the enterprise.
  • Assist Sr. IT Administrators with project implementation.
• Security & Compliance
  • Work closely with the Cyber Security team to implement appropriate security measures and ensure regulatory compliance.
  • Set up and manage the SaaS Print Server for the enterprise via Printer Logic/Vasion, including onboarding additional printers to security specifications.
• IT Operations & Support
  • Maintain up-to-date documentation of IT processes and system configurations.
  • Evaluate and recommend new technologies to enhance the company's IT environment.
  • Handle escalated hardware or software troubleshooting tickets from the Help Desk.
  • Provide baseline KPIs for the enterprise, including weekly updates on all KPIs.
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Provide 24/7 on-call support in a weekly team rotation.
• Executive Support
  • Provide white-glove support to the executive suite.
  • Be available for on-site support in Everett, WA or Kirkland, WA.
  • Image and deploy director-level hardware with white-glove support.
• Perform other duties as required to support the business and evolving organization.

Requirements

• High school diploma or GED.
• Minimum of one (1) year of experience with a Master Data Management (MDM) solution.
• Proven experience as a System Administrator, Network Administrator, or similar role.
• Experience with enterprise-level support of printers.
• Experience with virtualization (VMware, Hyper-V) and cloud computing.
• Intermediate knowledge of Android & iOS.
• Proficiency in Windows Server, Windows OS, Mac OSX, Active Directory, O365, and Exchange.
• Familiarity with ITIL-based incident management and supporting remote users.
• Experience optimizing processes and creating comprehensive training materials.
• Comprehension of how various IT systems communicate and collaborate.
• Willingness and ability to work on-call and adapt to flexible scheduling as needed.

Preferred Qualifications

• A+, N+, CCNA, ITIL, or equivalent certifications.

Skills

• Ability and desire to stay knowledgeable in new and changing technology.
• Self-motivated to identify issues and develop appropriate resolutions.
• Ability to work independently and apply sound judgment and reasoning to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Benefits

• Medical, dental, and vision coverage.
• 401k plan.
• Flexible spending account.
• Paid sick leave and paid time off.
• Parental leave.
• Quarterly performance bonus.
• Training, career growth, and education reimbursement programs.

Pay

$80,000 to $112,500 annually, depending on experience.

Physical Requirements

• Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods; most time is spent sitting in a comfortable position with frequent opportunity to move about.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The role is primarily based in a modern office environment.

Applicants must be authorized to work in the US for any employer; sponsorship is not available for this position.