Senior Information Technology System Administrator (Onsite -Seattle)

About the role

Join Intelligent Technical Solutions, a dynamic and growing company, as a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Responsibilities

• Resolve workstation operating system issues of any kind with little or no assistance.
• Troubleshoot printer issues of any kind.
• Address standard business application issues (e.g., Microsoft Office).
• Handle line-of-business application issues for common applications (SAGE ERP, QuickBooks) and niche applications with vendor assistance.
• Resolve advanced server issues of any kind.
• Manage basic and intermediate networking issues.
• Serve as an escalation point for technicians.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Requirements

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper-V virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years of experience in IT Support or a similar role.
• Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
• Proficiency in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Key Performance Indicators

• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Pay

Pay rates start at $43.36/hr up to $50.23/hr and vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holidays
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)